Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.
This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- How to handle objections in a positive way
- The ability to negotiate at all levels
- To understand the importance of excellent customer care in a sales environment
Our Birmingham Training Venue
Address
12 Hagley Road
Five Ways
Birmingham
B16 8SJ
0121 452 1144
Directions To Our Birmingham Venue
Just a 5-minute walk from Five Ways train station and steps from the city centre. Birmingham New Street Station is a 5-minute drive or 15-minute walk away, with a tram stop across the underpass, a bus stop by our patio, and on-site parking for those arriving by car.
Parking: We offer 56 on-site car parking spaces at
competitive rates of £7 per day and £15 overnight,
ideal for both short visits and extended stays.
This course is available in the following locations:
How to say 'No' and retain Customer Satisfaction London
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Leeds