Customer Satisfaction as a Selling Tool

1 Day
Birmingham 27th Sep 2021
1st Oct 2021
5.5 hours

Course Overview

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

This Customer Satisfaction as a Selling Tool course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Satisfaction as a Selling Tool London
Customer Satisfaction as a Selling Tool Manchester
Customer Satisfaction as a Selling Tool Nottingham
Customer Satisfaction as a Selling Tool Birmingham
Customer Satisfaction as a Selling Tool Bristol
Customer Satisfaction as a Selling Tool Edinburgh
Customer Satisfaction as a Selling Tool Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 - 11:30 Coffee Break

11:30 - 12:15 Objection Handling

12:15 - 13:00 Role Plays

13:00 - 14:00 Lunch Break

14:00 - 15:00 Customer Care Role Plays in Groups

15:00 - 15:30 Developing Best Practice

15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Really enjoyed the day.

Lynne Tawse, Close Brothers Premium Finance
Very good course. Very hands on & interesting & thought provoking.
Ron Blackhord, Bryan Brothers.
Fantastic course with lots of positive approaches.
Sheryl King, Small Luxury Hotels of the World
I have learnt a lot from today and hopefully I will put it into practice wisely.
Vanessa Monteiro, Small Luxury Hotels of the World

Benefits

  • Understanding the need to be pro-active in customer care
  • A personally developed script to approach customers regarding service levels
  • Well rehearsed answers to complaints and compliments
  • How to turn complaints and compliments into more business
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
1st Oct 2021
Full Day
£280.00
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2nd Nov 2021
Full Day
£280.00
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2nd Dec 2021
Full Day
£280.00
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20th Jan 2022
Full Day
£280.00
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21st Feb 2022
Full Day
£280.00
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14th Mar 2022
Full Day
£280.00
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11th Apr 2022
Full Day
£280.00
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9th May 2022
Full Day
£280.00
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6th Jun 2022
Full Day
£280.00
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1st Jul 2022
Full Day
£280.00
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View 5 more available dates
3rd Aug 2022
Full Day
£280.00
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1st Sep 2022
Full Day
£280.00
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3rd Oct 2022
Full Day
£280.00
Places
1st Nov 2022
Full Day
£280.00
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1st Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
27th Sep 2021
Birmingham
£430.00
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14th Oct 2021
Edinburgh
£430.00
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3rd Nov 2021
London
£430.00
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11th Jan 2022
Bristol (Clifton)
£430.00
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24th Jan 2022
Nottingham
£430.00
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9th Feb 2022
Manchester
£430.00
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28th Feb 2022
London
£430.00
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14th Mar 2022
Leeds
£430.00
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31st Mar 2022
Edinburgh
£430.00
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26th Apr 2022
Birmingham
£430.00
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View 9 more available dates
9th Jun 2022
London
£430.00
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17th Jun 2022
Bristol (Clifton)
£430.00
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6th Jul 2022
Nottingham
£430.00
Places
27th Jul 2022
Manchester
£430.00
Places
16th Aug 2022
London
£430.00
Places
5th Sep 2022
Leeds
£430.00
Places
26th Sep 2022
Birmingham
£430.00
Places
13th Oct 2022
Edinburgh
£430.00
Places
23rd Nov 2022
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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