Customer Satisfaction as a Selling Tool

1 Day
Manchester 10th Feb 2021
2nd Feb 2021
5.5 hours

Course Overview

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

This Customer Satisfaction as a Selling Tool course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Satisfaction as a Selling Tool London
Customer Satisfaction as a Selling Tool Manchester
Customer Satisfaction as a Selling Tool Nottingham
Customer Satisfaction as a Selling Tool Birmingham
Customer Satisfaction as a Selling Tool Bristol
Customer Satisfaction as a Selling Tool Edinburgh
Customer Satisfaction as a Selling Tool Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 - 11:30 Coffee Break

11:30 - 12:15 Objection Handling

12:15 - 13:00 Role Plays

13:00 - 14:00 Lunch Break

14:00 - 15:00 Customer Care Role Plays in Groups

15:00 - 15:30 Developing Best Practice

15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Really enjoyed the day.

Lynne Tawse, Close Brothers Premium Finance
Very good course. Very hands on & interesting & thought provoking.
Ron Blackhord, Bryan Brothers.
Fantastic course with lots of positive approaches.
Sheryl King, Small Luxury Hotels of the World
I have learnt a lot from today and hopefully I will put it into practice wisely.
Vanessa Monteiro, Small Luxury Hotels of the World

Benefits

  • Understanding the need to be pro-active in customer care
  • A personally developed script to approach customers regarding service levels
  • Well rehearsed answers to complaints and compliments
  • How to turn complaints and compliments into more business
Face-to-Face Live Virtual Training
In-Person Training
Book your place on one of our online courses...
2nd Feb 2021
Full Day
£280.00
Places
2nd Jul 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
10th Feb 2021
Manchester
£430.00
Places
1st Mar 2021
London
£430.00
Places
15th Mar 2021
Leeds
£430.00
Places
1st Apr 2021
Edinburgh
£430.00
Places
27th Apr 2021
Birmingham
£430.00
Places
4th Jun 2021
London
£430.00
Places
18th Jun 2021
Bristol (Clifton)
£430.00
Places
20th Jul 2021
Nottingham
£430.00
Places
28th Jul 2021
Manchester
£430.00
Places
17th Aug 2021
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places