Customer Satisfaction as a Selling Tool training

Course Overview

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and as importantly, dissatisfied clients. The objective will be to ensure the level of service is high and to seek any additional sales opportunities.

This Customer Satisfaction as a Selling Tool course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Satisfaction as a Selling Tool London
Customer Satisfaction as a Selling Tool Manchester
Customer Satisfaction as a Selling Tool Nottingham
Customer Satisfaction as a Selling Tool Birmingham
Customer Satisfaction as a Selling Tool Bristol
Customer Satisfaction as a Selling Tool Edinburgh
Customer Satisfaction as a Selling Tool Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 - 11:30 Coffee Break

11:30 - 12:15 Objection Handling

12:15 - 13:00 Role Plays

13:00 - 14:00 Lunch Break

14:00 - 15:00 Customer Care Role Plays in Groups

15:00 - 15:30 Developing Best Practice

15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Really enjoyed the day.

Lynne Tawse, Close Brothers Premium Finance

Very good course. Very hands on & interesting & thought provoking.

Ron Blackhord, Bryan Brothers.

Fantastic course with lots of positive approaches.

Sheryl King, Small Luxury Hotels of the World

I have learnt a lot from today and hopefully I will put it into practice wisely.

Vanessa Monteiro, Small Luxury Hotels of the World

Benefits

Understanding the need to be pro-active in customer care
A personally developed script to approach customers regarding service levels
Well rehearsed answers to complaints and compliments
How to turn complaints and compliments into more business