Customer Satisfaction as a Selling Tool

1 Day
Nottingham 6th Jul 2022
1st Jul 2022
5.5 hours

Course Overview

This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

This Customer Satisfaction as a Selling Tool course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Satisfaction as a Selling Tool London
Customer Satisfaction as a Selling Tool Manchester
Customer Satisfaction as a Selling Tool Nottingham
Customer Satisfaction as a Selling Tool Birmingham
Customer Satisfaction as a Selling Tool Bristol
Customer Satisfaction as a Selling Tool Edinburgh
Customer Satisfaction as a Selling Tool Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

11:15 - 11:30 Coffee Break

11:30 - 12:15 Objection Handling

12:15 - 13:00 Role Plays

13:00 - 14:00 Lunch Break

14:00 - 15:00 Customer Care Role Plays in Groups

15:00 - 15:30 Developing Best Practice

15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Really enjoyed the day.

Lynne Tawse, Close Brothers Premium Finance
Very good course. Very hands on & interesting & thought provoking.
Ron Blackhord, Bryan Brothers.
Fantastic course with lots of positive approaches.
Sheryl King, Small Luxury Hotels of the World
I have learnt a lot from today and hopefully I will put it into practice wisely.
Vanessa Monteiro, Small Luxury Hotels of the World

Benefits

  • Understanding the need to be pro-active in customer care
  • A personally developed script to approach customers regarding service levels
  • Well rehearsed answers to complaints and compliments
  • How to turn complaints and compliments into more business
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
1st Jul 2022
Full Day
£280.00
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3rd Aug 2022
Full Day
£280.00
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1st Sep 2022
Full Day
£280.00
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3rd Oct 2022
Full Day
£280.00
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1st Nov 2022
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£280.00
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1st Dec 2022
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£280.00
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19th Jan 2023
Full Day
£280.00
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20th Feb 2023
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£280.00
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13th Mar 2023
Full Day
£280.00
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11th Apr 2023
Full Day
£280.00
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8th May 2023
Full Day
£280.00
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5th Jun 2023
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30th Jun 2023
Full Day
£280.00
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2nd Aug 2023
Full Day
£280.00
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31st Aug 2023
Full Day
£280.00
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2nd Oct 2023
Full Day
£280.00
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31st Oct 2023
Full Day
£280.00
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30th Nov 2023
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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Book your place on one of our scheduled courses...
6th Jul 2022
Nottingham
£430.00
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27th Jul 2022
Manchester
£430.00
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16th Aug 2022
London
£430.00
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5th Sep 2022
Leeds
£430.00
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26th Sep 2022
Birmingham
£430.00
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13th Oct 2022
Edinburgh
£430.00
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23rd Nov 2022
London
£430.00
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10th Jan 2023
Bristol (Clifton)
£430.00
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23rd Jan 2023
Nottingham
£430.00
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8th Feb 2023
Manchester
£430.00
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View 13 more available dates
27th Feb 2023
London
£430.00
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13th Mar 2023
Leeds
£430.00
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30th Mar 2023
Edinburgh
£430.00
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25th Apr 2023
Birmingham
£430.00
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8th Jun 2023
London
£430.00
Places
16th Jun 2023
Bristol (Clifton)
£430.00
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5th Jul 2023
Nottingham
£430.00
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26th Jul 2023
Manchester
£430.00
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15th Aug 2023
London
£430.00
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4th Sep 2023
Leeds
£430.00
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25th Sep 2023
Birmingham
£430.00
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12th Oct 2023
Edinburgh
£430.00
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22nd Nov 2023
London
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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