Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

1 Day
Edinburgh 13th Dec 2023
10th Jan 2024
5.5 hours
This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

9.30-10.00:                       Coffee and Intro.  What makes customer service amazing?

10.00-10.30:                     The essentials of advanced customer service and how to deliver them in the leisure industry.

10.30-11.15:                      Product knowledge. The backbone of amazing customer service.

11.15-11.30:                      Coffee break

11.30-12.15:                      Don’t ignore your competitors. Stay ahead of the game and how to implement it.

12.15-12.45:                       Advanced communication skills. The WOW factor.

12.45-13.45:                       Lunch

13.45-14.45:                       Inspiring our colleagues and employer.  How can we get everyone involved?  Case studies. Let’s do it their way.

14.45-15.45:                       Sales is everyone’s business in customer service.

15.45-16.45                       Complaint handling strategies. How to get customer feedback that makes the difference.

Finish.                                Now let’s do it!      Action Plan.

Testimonials

Great course, well-delivered.

Kate Saville, Sloane Stanley

Ursula was very good and provided a great course.

Rory Cheetham, Sloane Stanley

Benefits

  • Understand the key elements of outstanding customer service.
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
  • How to develop an awareness of competitors and how to use this to improve your own service.
  • Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
  • Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
  • Recognise and develop selling skills to promote our services
  • Feedback forms. What works? How to ensure customer feedback.
  • Understand effective complaint handling formulas that resolve every time.
In-Person Training
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Book your place on one of our scheduled courses...
13th Dec 2023
Edinburgh
£430.00
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17th Jan 2024
Manchester
£430.00
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26th Jan 2024
Nottingham
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29th Jan 2024
London
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22nd Feb 2024
Bristol (Clifton)
£430.00
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13th Mar 2024
London
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21st Mar 2024
Leeds
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27th Mar 2024
Birmingham
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28th Mar 2024
Edinburgh
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10th Apr 2024
Edinburgh
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10th Apr 2024
London
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15th May 2024
Edinburgh
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15th May 2024
London
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3rd Jun 2024
London
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11th Jun 2024
Manchester
£430.00
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12th Jun 2024
Edinburgh
£430.00
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25th Jun 2024
Nottingham
£430.00
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26th Jun 2024
London
£430.00
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10th Jul 2024
Bristol (Clifton)
£430.00
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17th Jul 2024
Edinburgh
£430.00
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17th Jul 2024
London
£430.00
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25th Jul 2024
Leeds
£430.00
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14th Aug 2024
Edinburgh
£430.00
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20th Aug 2024
London
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4th Sep 2024
Edinburgh
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25th Sep 2024
London
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15th Oct 2024
Birmingham
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16th Oct 2024
Edinburgh
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23rd Oct 2024
London
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13th Nov 2024
Edinburgh
£430.00
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14th Nov 2024
London
£430.00
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11th Dec 2024
Edinburgh
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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Book your place on one of our online courses...
10th Jan 2024
Full Day
£280.00
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5th Feb 2024
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1st Mar 2024
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9th Apr 2024
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3rd May 2024
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3rd Jun 2024
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3rd Jul 2024
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2nd Aug 2024
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3rd Sep 2024
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3rd Oct 2024
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4th Nov 2024
Full Day
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3rd Dec 2024
Full Day
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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