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A masterclass of four key ways to become an outstanding manager.
The focus is on advanced listening skills, the motivation of staff, the delivery of difficult messages and how to handle conflict in the workplace.
9.00-9.30 The role of the Manager as a listener
9.30-10.00 Motivating staff in a positive way
10.00-10.10 10 minute break
10.10-10.30 Methods of delivering difficult messages in a productive way
10.30-11.00 Effective ways of handling conflict in the workplace
I would just like to say Thank you very much, Ursula was fantastic and I feel that this course will help me in the future.
- Natasha Relf, Watts Farms
I found the theories interesting and useful tools to use when reflecting upon my current practice. I always find it useful and interesting to relate my practice to theory as this is re-assurance that I am working in a way which has been tried and tested and researched.
The EEEC and ULAR methods will be useful in focusing my mind when dealing with conflict and when having challenging conversations.
These methods will also be useful to share with colleagues as I feel they are as relevant to working with service users as they are staff.
- Angela Wilkinson, Birchwood Highland
Really useful training, thank you.
- Helen Capiter, Forever Manchester
Thank you Ursula, I found the course very helpful, it highlighted for me both my strengths and weaknesses! Self-reflection is one the best self-improvement methods and you invoked this with great expertise.
- Erika Taylor, Bristol Steiner School
• An understanding of what makes a great manager
• Developing listening skills to really resolve issues
• Learn how staff are motivated
• Skills to deliver difficult messages
• The confidence to deal effectively with conflict in the workplace
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Free Virtual 30-Minute Taster (11-11.30)
Online Tutorials
LE12 6TU
All free taster sessions start at 11am via the Zoom platform. Once you are booked on, you will be sent log on details.
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Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
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Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Free Virtual 30-Minute Taster (11-11.30)
Online Tutorials
LE12 6TU
All free taster sessions start at 11am via the Zoom platform. Once you are booked on, you will be sent log on details.
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
Loading map...
Face-to-Face Live Virtual Training
Online Tutorials
Aberdeenshire
LE12 6TU
PTP provides training in five main categories management training, sales training, customer care training, personal development training finance & planning training , and with With PTP you have 6 options for training:
From £6950 for a 1/2 day and 995 + vat for up to 5 delegates and slightly more for up to 10 delegates - includes trainer's travel & accommodation (within UK) and training course manuals and framed certificates of attendance for each delegate. It also includes a conference call with the trainer prior to delivery to ensure the course is tailored to your needs. Please note it does not include catering or venue costs and if you have more than 10 people attending each additional delegate will be charged £100 for a 1-day course. PTP has been designing and delivering in-house programmes since 1991. Blue-chips and small companies have found this to be a very cost effective option particularly when there are at least 4 people who require the same training. More…
From £250 per half-day and £460 per full day per delegate (save 5% by paying by credit card online) PTP has 7 main venues where there are over 20 1-day courses scheduled regularly. The main venues are located in London, Birmingham, Bristol, Edinburgh, Leeds, Nottingham and Manchester.
The fee includes delegates' training notes, framed certificate of attendance, lunch and refreshments throughout the day. All groups are limited to a maximum of 10 delegates to allow for individual needs to be met.
as per open course costs but a minimum of 2 people need to be booked. If you can't find the right course on the right date at the right venue. U-Choose will satisfy your needs. Providing you book a minimum of 2 delegates (or if only 1 delegate is being booked then they will pay the equivalent of 2 people) at least 6 weeks in advance, you can choose any of the 100+ courses outlined in this website at over 50 venues (see venues page), and PTP will guarantee the course will run even if we do not sell any additional places. So, if you want Interviewing Skills in Aberdeen, Finance for Non-Finance Managers in Basingstoke, or Key Selling Skills in Exeter or Dublin, the option is yours.
Sales and Customer Care
£400 for 1/2 day and £800 for full day. PTP has launched 1-2-1 which - as the name suggests - is a special training service delivered on a 1-2-1 basis. This means you can have the undivided attention of a top PTP trainer to cover one of any 100 plus courses of your choice.
Management and Personal Development
£600 for 1/2 day and £1000 for full day. PTP has launched 1-2-1 which - as the name suggests - is a special training service delivered on a 1-2-1 basis. This means you can have the undivided attention of a top PTP trainer to cover one of any 100 plus courses of your choice.
The package consists of half a day's training at your work premises and two one-hour telephone conferences before and after the training. The conferences ensure that the training is tailored exactly to your needs and that you are able to bring the training into action so it makes a real difference to your work performance. Commenting on the new initiative, PTP's Managing Director says: "PTP always has a policy of small group training where numbers never exceed ten people so all delegates benefit from a degree of personal training. However a 1-2-1 session is unrivalled in terms of quality of training received and making it 100% relevant to the delegate. Feedback so far from companies who are using 1-2-1 has been extremely positive and I'm confident that it is an area we will be growing in the years to come " There is a sliding scale of costs for two or more individual sessions.
PTP has introduced a new product called Face-to-Face Live. This is where the delegate can logon from anywhere and attend a live training session. You can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues even if they are all working from home
PTP has introduced a brand new e-learning product. More details to follow....
To book simply click the tick Location to view details on the location. Alternatively, add this course to your wish list
icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click theBecome an Outstanding Manager - 2 Hour Virtual Training Masterclass upcoming dates:
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Alternatively contact us to discuss your training needs
Call 01509 889632
Email us at info@ptp.co.uk
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.