Become an Outstanding Manager - 2 Hour Virtual Training Masterclass

2 Hours
11th Dec 2023

Course Overview

A masterclass of four key ways to become an outstanding manager.
The focus is on advanced listening skills, the motivation of staff, the delivery of difficult messages and how to handle conflict in the workplace.
 

Timetable

9.00-9.30       The role of the Manager as a listener
9.30-10.00     Motivating staff in a positive way
10.00-10.10    10 minute break
10.10-10.30    Methods of delivering difficult messages in a productive way
10.30-11.00    Effective ways of handling conflict in the workplace
 

Testimonials

Tutor presented as very experienced and professional and was good at putting everyone at ease. Allowed everyone to contribute which made the course really enjoyable and the two hours flew by.

Mark A Skillin, Birchwood Highland

Thank you Ursula, I found the course very helpful, it highlighted for me both my strengths and weaknesses! Self-reflection is one the best self-improvement methods and you invoked this with great expertise. 

Erika Taylor, Bristol Steiner School

Really useful training, thank you.

Helen Capiter, Forever Manchester

I found the theories interesting and useful tools to use when reflecting upon my current practice. I always find it useful and interesting to relate my practice to theory as this is re-assurance that I am working in a way which has been tried and tested and researched.

The EEEC and ULAR methods will be useful in focusing my mind when dealing with conflict and when having challenging conversations.

These methods will also be useful to share with colleagues as I feel they are as relevant to working with service users as they are staff.


Angela Wilkinson, Birchwood Highland

I would just like to say Thank you very much, Ursula was  fantastic and I feel that this course will help me in the future.


Natasha Relf, Watts Farms

Benefits

•    An understanding of what makes a great manager
•    Developing listening skills to really resolve issues
•    Learn how staff are motivated
•    Skills to deliver difficult messages
•    The confidence to deal effectively with conflict in the workplace
 

In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
There are currently no dates scheduled for this course.

If you would like to take this course please consider one of the three alternative booking options detailed below.
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £430.00
6-10 delegates £605.00
Each additional £35.00
1-2-1 Training
Per session£300.00
U-Choose Training
Per delegate£150.00
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Book your place on one of our online courses...
11th Dec 2023
2 Hours
£150.00
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10th Jan 2024
2 Hours
£150.00
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19th Feb 2024
2 Hours
£150.00
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18th Mar 2024
2 Hours
£150.00
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9th Apr 2024
2 Hours
£150.00
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13th May 2024
2 Hours
£150.00
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17th Jun 2024
2 Hours
£150.00
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15th Jul 2024
2 Hours
£150.00
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12th Aug 2024
2 Hours
£150.00
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9th Sep 2024
2 Hours
£150.00
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View 3 more available dates
14th Oct 2024
2 Hours
£150.00
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11th Nov 2024
2 Hours
£150.00
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9th Dec 2024
2 Hours
£150.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £325.00
Each additional £35.00
1-2-1 Virtual Training
Per session£300.00
U-Choose Virtual Training
Per delegate£150.00
Places