Course Overview
A masterclass of four key ways to become an outstanding manager.
The focus is on advanced listening skills, the motivation of staff, the delivery of difficult messages and how to handle conflict in the workplace.
Timetable
9.00-9.30 The role of the Manager as a listener
9.30-10.00 Motivating staff in a positive way
10.00-10.10 10 minute break
10.10-10.30 Methods of delivering difficult messages in a productive way
10.30-11.00 Effective ways of handling conflict in the workplace
Testimonials
Tutor presented as very experienced and professional and was good at putting everyone at ease. Allowed everyone to contribute which made the course really enjoyable and the two hours flew by.
Thank you Ursula, I found the course very helpful, it highlighted for me both my strengths and weaknesses! Self-reflection is one the best self-improvement methods and you invoked this with great expertise.
Really useful training, thank you.
I found the theories interesting and useful tools to use when reflecting upon my current practice. I always find it useful and interesting to relate my practice to theory as this is re-assurance that I am working in a way which has been tried and tested and researched.
The EEEC and ULAR methods will be useful in focusing my mind when dealing with conflict and when having challenging conversations.
These methods will also be useful to share with colleagues as I feel they are as relevant to working with service users as they are staff.
I would just like to say Thank you very much, Ursula was fantastic and I feel that this course will help me in the future.
Benefits
• An understanding of what makes a great manager
• Developing listening skills to really resolve issues
• Learn how staff are motivated
• Skills to deliver difficult messages
• The confidence to deal effectively with conflict in the workplace