manager skills training

Course Overview

First Line Managers in an organisation have often been promoted within from a technical or specialist job or have come in from another organisation.

In both cases there will be many new skills to learn and this course will enable you to become more focussed on the objectives of the organisation, develop clear and analytical thinking and become more proactive in a leadership role.

The course looks at the key elements of management – planning, organising, people management and resources control. Emphasis throughout is on positive thinking and taking the team forward.

Also the course covers personal planning, effective team building, decision taking, delegation, communication skills and motivating people.

This First Line Manager Skills course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

First Line Manager Skills London
First Line Manager Skills Manchester
First Line Manager Skills Nottingham
First Line Manager Skills Birmingham
First Line Manager Skills Bristol
First Line Manager Skills Edinburgh
First Line Manager Skills Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 The Supervisory Process (Identifying the main aspects of a managers role and starting the proactive process)

10:30 - 11:30 The Importance of Planning (Turning the vision and mission into practical objectives for your team)

11:30 - 12:45 Organising to Achieve (Getting things done in the most effective and efficient ways. Using teams to full advantage)

12:45 - 13:45 Lunch

13:45 - 15:00 Communicating the Message (Listening skills and using the right language; taking the initiative and being motivational)

15:00 - 16:30 Taking Control (Introducing and using measurements; preventing and solving problems)

16:30 Summary & Action Plans Agreed

Testimonials

Attended virtual course:

Di the trainer was very easy to get on with and was extremely pleasant to work with during our one-to-one session. She took the time to learn about the industry I work in as well as my personal circumstances which made the training very tailor-made to my needs and expectations.

Linley Hughes, Secure Refunds Limited

Course delivered virtually

Thank you so much Andrea for the course that you delivered. It was engaging, interesting, interactive and informative. I left the day feeling so much more confident as a first time line manager and learnt so many techniques that I will use throughout my career now. Thank you!

Fiona Murray, Jordans Ryvita

Picked up some useful tips. Trainer (Di) gave us room to talk. Good balance of engagement, interaction and listening. Thank-you.

Shreena Patel, Bladonmore

I feel this training really helped me understand the role of a manager. It also worked really well as a discussion forum for colleagues who might not necessarily share thoughts and ideas.

Sara Tingstrom, Bladonmore

Great course - really enjoyed it! Learned a lot.

Amy Gerrard, CMap Software Ltd

Great day. Excellent delivery of course.

Emily Goldie, Poppleston Allen

Really good course, learnt some new skills which I can use day to day working and home life. tracey is fab! Really understood each of us on the course, made me feel comfortable.

Lydia Franklin, DDC Outsourcing Solutions

Very good course & very well presented.

Andy York, Westridge Construction

Really valuable course. Feel that this changed the perception of traditional management training and helped the team focus on them as the whole person.

Jillian Hicks, Real Life Options

Really useful training that helped answer many of my questions and help define my role.

Jenny Brown, KairosWWT

Really enjoyed the course. very interesting and relevant.

julie Brierley, Royal Air Force Museum Cosford

Really enjoyed the course. Tracey was very engaing and learned a lot. Looking forward to putting it into practice.

Anna Swallow, Fusion Learning

Really well delivered, plenty of detail and many actions to work on. Useful tactics discussed and action plan to be internally discussed usind advice from today's course.

Amber Bradshaw, AB Supplies

Excellent!

Ian Page, Hotelscene Ltd

Very good course. Enjoyed it.

Martin Clulow, Balfour Beatty Utility Solutions.

Found course very helpful!!

Stephanie Ward, Balfour Beatty Utilities

Fantastic, thank you!

Rebecca Cassie, Balfour Beatty

I was very impressed with the course presentation and found it very beneficial to the company.

Laura Sharkey, Sharkey & Co Ltd

Very enjoyable and professional.

Agaia Pienio, Playgate Ltd

It was very pro-active and engaging and kept me interested all the way through.

Anh Tuan Nguyen-Cat, Market Sports

I think it was excellent, no improvement needed.

Yasmin Khan, Market Sports

Benefits

An opportunity to gain, or re-visit, supervisory management skills and build on these to produce better results
An understanding of the importance of planning
An ability to use teams to full advantage
Improve communication skills
An ability to prevent and solve problems
An ability to undertake target setting