Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
London 26th Jan 2022
26th Jan 2022

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
26th Jan 2022
Half Day
£190.00
Places
23rd Feb 2022
Half Day
£190.00
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23rd Mar 2022
Half Day
£190.00
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19th Apr 2022
Half Day
£190.00
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23rd May 2022
Half Day
£190.00
Places
23rd Jun 2022
Half Day
£190.00
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22nd Jul 2022
Half Day
£190.00
Places
23rd Aug 2022
Half Day
£190.00
Places
23rd Sep 2022
Half Day
£190.00
Places
19th Oct 2022
Half Day
£190.00
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View 2 more available dates
23rd Nov 2022
Half Day
£190.00
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7th Dec 2022
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
Book your place on one of our scheduled courses...
26th Jan 2022
London
£280.00
Places
16th Feb 2022
Leeds
£280.00
Places
24th Mar 2022
Bristol (Clifton)
£280.00
Places
27th Apr 2022
Birmingham
£280.00
Places
12th May 2022
London
£280.00
Places
1st Jun 2022
Manchester
£280.00
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14th Jul 2022
Edinburgh
£280.00
Places
16th Aug 2022
Nottingham
£280.00
Places
9th Sep 2022
London
£280.00
Places
28th Sep 2022
Bristol (Clifton)
£280.00
Places
View 5 more available dates
3rd Oct 2022
Leeds
£280.00
Places
14th Oct 2022
Birmingham
£280.00
Places
27th Oct 2022
London
£280.00
Places
3rd Nov 2022
Manchester
£280.00
Places
17th Nov 2022
Edinburgh
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £800.00
6-10 delegates £995.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
Please choose a training location
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