Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
Manchester 29th May 2024
20th May 2024

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
29th May 2024
Manchester
£280.00
Places
11th Jun 2024
Aberdeen (Berry Street)
£280.00
Places
11th Jul 2024
Edinburgh
£280.00
Places
23rd Jul 2024
London
£280.00
Places
13th Aug 2024
Nottingham
£280.00
Places
6th Sep 2024
London
£280.00
Places
24th Sep 2024
London
£280.00
Places
25th Sep 2024
Bristol (Clifton)
£280.00
Places
30th Sep 2024
Leeds
£280.00
Places
11th Oct 2024
Birmingham
£280.00
Places
View 5 more available dates
24th Oct 2024
London
£280.00
Places
31st Oct 2024
Manchester
£280.00
Places
14th Nov 2024
Edinburgh
£280.00
Places
18th Nov 2024
London
£280.00
Places
16th Dec 2024
London
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £800.00
6-10 delegates £995.00
Each additional £50.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£280.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
20th May 2024
Half Day
£190.00
Places
20th Jun 2024
Half Day
£190.00
Places
19th Jul 2024
Half Day
£190.00
Places
20th Aug 2024
Half Day
£190.00
Places
20th Sep 2024
Half Day
£190.00
Places
16th Oct 2024
Half Day
£190.00
Places
20th Nov 2024
Half Day
£190.00
Places
4th Dec 2024
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£190.00
Places
Duration