Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
Edinburgh 14th Jul 2022
22nd Jul 2022

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
22nd Jul 2022
Half Day
£190.00
Places
23rd Aug 2022
Half Day
£190.00
Places
23rd Sep 2022
Half Day
£190.00
Places
19th Oct 2022
Half Day
£190.00
Places
23rd Nov 2022
Half Day
£190.00
Places
7th Dec 2022
Half Day
£190.00
Places
25th Jan 2023
Half Day
£190.00
Places
22nd Feb 2023
Half Day
£190.00
Places
22nd Mar 2023
Half Day
£190.00
Places
18th Apr 2023
Half Day
£190.00
Places
View 8 more available dates
22nd May 2023
Half Day
£190.00
Places
22nd Jun 2023
Half Day
£190.00
Places
21st Jul 2023
Half Day
£190.00
Places
22nd Aug 2023
Half Day
£190.00
Places
22nd Sep 2023
Half Day
£190.00
Places
18th Oct 2023
Half Day
£190.00
Places
22nd Nov 2023
Half Day
£190.00
Places
6th Dec 2023
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
Book your place on one of our scheduled courses...
14th Jul 2022
Edinburgh
£280.00
Places
16th Aug 2022
Nottingham
£280.00
Places
9th Sep 2022
London
£280.00
Places
28th Sep 2022
Bristol (Clifton)
£280.00
Places
3rd Oct 2022
Leeds
£280.00
Places
14th Oct 2022
Birmingham
£280.00
Places
27th Oct 2022
London
£280.00
Places
3rd Nov 2022
Manchester
£280.00
Places
17th Nov 2022
Edinburgh
£280.00
Places
6th Jan 2023
Nottingham
£280.00
Places
View 15 more available dates
25th Jan 2023
London
£280.00
Places
15th Feb 2023
Leeds
£280.00
Places
23rd Mar 2023
Bristol (Clifton)
£280.00
Places
26th Apr 2023
Birmingham
£280.00
Places
11th May 2023
London
£280.00
Places
31st May 2023
Manchester
£280.00
Places
13th Jul 2023
Edinburgh
£280.00
Places
15th Aug 2023
Nottingham
£280.00
Places
8th Sep 2023
London
£280.00
Places
27th Sep 2023
Bristol (Clifton)
£280.00
Places
2nd Oct 2023
Leeds
£280.00
Places
13th Oct 2023
Birmingham
£280.00
Places
26th Oct 2023
London
£280.00
Places
2nd Nov 2023
Manchester
£280.00
Places
16th Nov 2023
Edinburgh
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £800.00
6-10 delegates £995.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
Please choose a training location
Places