Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
Bristol (Clifton) 29th Sep 2021
24th Sep 2021

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
24th Sep 2021
Half Day
£190.00
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20th Oct 2021
Half Day
£190.00
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24th Nov 2021
Half Day
£190.00
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8th Dec 2021
Half Day
£190.00
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26th Jan 2022
Half Day
£190.00
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23rd Feb 2022
Half Day
£190.00
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23rd Mar 2022
Half Day
£190.00
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19th Apr 2022
Half Day
£190.00
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23rd May 2022
Half Day
£190.00
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23rd Jun 2022
Half Day
£190.00
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22nd Jul 2022
Half Day
£190.00
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23rd Aug 2022
Half Day
£190.00
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23rd Sep 2022
Half Day
£190.00
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19th Oct 2022
Half Day
£190.00
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23rd Nov 2022
Half Day
£190.00
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7th Dec 2022
Half Day
£190.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
Book your place on one of our scheduled courses...
29th Sep 2021
Bristol (Clifton)
£280.00
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29th Sep 2021
Leeds
£280.00
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8th Oct 2021
Birmingham
£280.00
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15th Oct 2021
London
£280.00
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4th Nov 2021
Manchester
£280.00
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18th Nov 2021
Edinburgh
£280.00
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7th Jan 2022
Nottingham
£280.00
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26th Jan 2022
London
£280.00
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16th Feb 2022
Leeds
£280.00
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24th Mar 2022
Bristol (Clifton)
£280.00
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View 12 more available dates
27th Apr 2022
Birmingham
£280.00
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12th May 2022
London
£280.00
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1st Jun 2022
Manchester
£280.00
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14th Jul 2022
Edinburgh
£280.00
Places
16th Aug 2022
Nottingham
£280.00
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9th Sep 2022
London
£280.00
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28th Sep 2022
Bristol (Clifton)
£280.00
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3rd Oct 2022
Leeds
£280.00
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14th Oct 2022
Birmingham
£280.00
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27th Oct 2022
London
£280.00
Places
3rd Nov 2022
Manchester
£280.00
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17th Nov 2022
Edinburgh
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £800.00
6-10 delegates £995.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
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