Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
Birmingham 11th Oct 2024
16th Oct 2024

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
In-Person Training
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11th Oct 2024
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£280.00
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Leeds
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London
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Bristol (Clifton)
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Bristol (Clifton)
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Edinburgh
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Birmingham
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Manchester
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London
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Bristol (Clifton)
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Manchester
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Birmingham
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London
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Edinburgh
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Leeds
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Bristol (Clifton)
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Leeds
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London
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Bristol (Clifton)
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Edinburgh
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Leeds
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14th Oct 2025
Bristol (Clifton)
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17th Oct 2025
Nottingham
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21st Oct 2025
Birmingham
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30th Oct 2025
Leeds
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3rd Nov 2025
London
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Edinburgh
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Birmingham
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Bristol (Clifton)
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16th Oct 2024
Half Day
£190.00
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...or create a training session that suits you using one of the options below.
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