Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
London 27th Jan 2021
20th Apr 2021

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
Face-to-Face Live Virtual Training
In-Person Training
Book your place on one of our online courses...
20th Apr 2021
2 Hours
£190.00
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20th Oct 2021
2 Hours
£190.00
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Book your place on one of our scheduled courses...
27th Jan 2021
London
£280.00
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4th Mar 2021
Leeds
£280.00
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25th Mar 2021
Bristol (Clifton)
£280.00
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11th May 2021
Birmingham
£280.00
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13th May 2021
London
£280.00
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2nd Jun 2021
Manchester
£280.00
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1st Sep 2021
Edinburgh
£280.00
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9th Sep 2021
Nottingham
£280.00
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10th Sep 2021
London
£280.00
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29th Sep 2021
Bristol (Clifton)
£280.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £800.00
6-10 delegates £995.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
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