Delivering Excellence Via Email - Half Day (am)

Half Day (AM)
Edinburgh 1st Sep 2021
24th Jun 2021

Course Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Course Locations

Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds

Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Benefits

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism throughout your business
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
24th Jun 2021
Half Day
£190.00
Places
23rd Jul 2021
Half Day
£190.00
Places
24th Aug 2021
Half Day
£190.00
Places
24th Sep 2021
Half Day
£190.00
Places
20th Oct 2021
Half Day
£190.00
Places
24th Nov 2021
Half Day
£190.00
Places
8th Dec 2021
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
Book your place on one of our scheduled courses...
1st Sep 2021
Edinburgh
£280.00
Places
9th Sep 2021
Nottingham
£280.00
Places
10th Sep 2021
London
£280.00
Places
29th Sep 2021
Bristol (Clifton)
£280.00
Places
29th Sep 2021
Leeds
£280.00
Places
8th Oct 2021
Birmingham
£280.00
Places
15th Oct 2021
London
£280.00
Places
4th Nov 2021
Manchester
£280.00
Places
18th Nov 2021
Edinburgh
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £800.00
6-10 delegates £995.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
Please choose a training location
Places