Objection Handling Skills

1 Day
London 1st Dec 2023
7th Dec 2023
5.5 hours

Course Overview

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.

This Objection Handling Skills course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Objection Handling Skills London
Objection Handling Skills Manchester
Objection Handling Skills Nottingham
Objection Handling Skills Birmingham
Objection Handling Skills Bristol
Objection Handling Skills Edinburgh
Objection Handling Skills Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)

10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)

10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)

11:00 - 11:15 Coffee break

11:15 - 12:00 Role Play (Here delegates work in pairs and look at real life scenarios. Objection handling put into practice.)

12:00 - 12:45 Test (A test to ensure all delegates have understood and remembered the concepts discussed in the course.)

12:45 - 13:30 Lunch

13:30 - 15:00 Types Of Closes (23 closes are analysed)

15:00 - 16:30 What Type of Closer Are You? (Personal test)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Very useful and informative session especially in small group. Individual action points from trainer were super.

Chloe Wilde, Snap.hr

Very beneficial in a gret timeframe.

Ashley Burnip, Leicestershire Garden Design Co Ltd
I feel the presentation was delivered in a manner which made it interesting and easy to focus.
Saffron Holdsworth, The Superior real estate Group Ltd
Very well presented, high impact.
Ben Mason, UK Persona
This was a superb training day.
Warren Bouchier, Absolutely Training
Excellent.
Justin Conneff, Absolutely Training

Benefits

  • To handle and overcome objections at all levels
  • How to maximise profit through negotiation
  • How to apply a close to a negotiating situation
  • Understand the importance of customer care in a sales environment
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
1st Dec 2023
London
£430.00
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14th Dec 2023
Nottingham
£430.00
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10th Jan 2024
Leeds
£430.00
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17th Jan 2024
London
£430.00
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7th Feb 2024
Birmingham
£430.00
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13th Feb 2024
Edinburgh
£430.00
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13th Feb 2024
London
£430.00
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4th Mar 2024
London
£430.00
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19th Mar 2024
Nottingham
£430.00
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8th Apr 2024
London
£430.00
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View 13 more available dates
23rd Apr 2024
Bristol (Clifton)
£430.00
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8th May 2024
London
£430.00
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28th May 2024
Manchester
£430.00
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13th Jun 2024
London
£430.00
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2nd Jul 2024
Leeds
£430.00
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23rd Jul 2024
London
£430.00
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24th Jul 2024
Birmingham
£430.00
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15th Aug 2024
Edinburgh
£430.00
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2nd Sep 2024
London
£430.00
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23rd Sep 2024
Bristol (Clifton)
£430.00
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21st Oct 2024
Nottingham
£430.00
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31st Oct 2024
Manchester
£430.00
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29th Nov 2024
London
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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Places
Book your place on one of our online courses...
7th Dec 2023
Full Day
£280.00
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19th Jan 2024
Full Day
£280.00
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19th Feb 2024
Full Day
£280.00
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18th Mar 2024
Full Day
£280.00
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18th Apr 2024
Full Day
£280.00
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17th May 2024
Full Day
£280.00
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18th Jun 2024
Full Day
£280.00
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18th Jul 2024
Full Day
£280.00
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19th Aug 2024
Full Day
£280.00
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18th Sep 2024
Full Day
£280.00
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View 3 more available dates
18th Oct 2024
Full Day
£280.00
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18th Nov 2024
Full Day
£280.00
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5th Dec 2024
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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