Objection Handling Skills

1 Day
Edinburgh 19th Aug 2021
23rd Aug 2021
5.5 hours

Course Overview

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.

This Objection Handling Skills course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Objection Handling Skills London
Objection Handling Skills Manchester
Objection Handling Skills Nottingham
Objection Handling Skills Birmingham
Objection Handling Skills Bristol
Objection Handling Skills Edinburgh
Objection Handling Skills Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)

10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)

10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)

11:00 - 11:15 Coffee break

11:15 - 12:00 Role Play (Here delegates work in pairs and look at real life scenarios. Objection handling put into practice.)

12:00 - 12:45 Test (A test to ensure all delegates have understood and remembered the concepts discussed in the course.)

12:45 - 13:30 Lunch

13:30 - 15:00 Types Of Closes (23 closes are analysed)

15:00 - 16:30 What Type of Closer Are You? (Personal test)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Very useful and informative session especially in small group. Individual action points from trainer were super.

Chloe Wilde, Snap.hr

Very beneficial in a gret timeframe.

Ashley Burnip, Leicestershire Garden Design Co Ltd
I feel the presentation was delivered in a manner which made it interesting and easy to focus.
Saffron Holdsworth, The Superior real estate Group Ltd
Very well presented, high impact.
Ben Mason, UK Persona
This was a superb training day.
Warren Bouchier, Absolutely Training
Excellent.
Justin Conneff, Absolutely Training

Benefits

  • To handle and overcome objections at all levels
  • How to maximise profit through negotiation
  • How to apply a close to a negotiating situation
  • Understand the importance of customer care in a sales environment
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
23rd Aug 2021
Full Day
£280.00
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22nd Sep 2021
Full Day
£280.00
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22nd Oct 2021
Full Day
£280.00
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22nd Nov 2021
Full Day
£280.00
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9th Dec 2021
Full Day
£280.00
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21st Jan 2022
Full Day
£280.00
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21st Feb 2022
Full Day
£280.00
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21st Mar 2022
Full Day
£280.00
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21st Apr 2022
Full Day
£280.00
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20th May 2022
Full Day
£280.00
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View 7 more available dates
21st Jun 2022
Full Day
£280.00
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21st Jul 2022
Full Day
£280.00
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22nd Aug 2022
Full Day
£280.00
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21st Sep 2022
Full Day
£280.00
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21st Oct 2022
Full Day
£280.00
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21st Nov 2022
Full Day
£280.00
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8th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
19th Aug 2021
Edinburgh
£430.00
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6th Sep 2021
London
£430.00
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27th Sep 2021
Bristol (Clifton)
£430.00
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25th Oct 2021
Nottingham
£430.00
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4th Nov 2021
Manchester
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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