Objection Handling Skills

1 Day
London 5th Sep 2022
22nd Aug 2022
5.5 hours

Course Overview

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.

This Objection Handling Skills course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Objection Handling Skills London
Objection Handling Skills Manchester
Objection Handling Skills Nottingham
Objection Handling Skills Birmingham
Objection Handling Skills Bristol
Objection Handling Skills Edinburgh
Objection Handling Skills Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)

10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)

10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)

11:00 - 11:15 Coffee break

11:15 - 12:00 Role Play (Here delegates work in pairs and look at real life scenarios. Objection handling put into practice.)

12:00 - 12:45 Test (A test to ensure all delegates have understood and remembered the concepts discussed in the course.)

12:45 - 13:30 Lunch

13:30 - 15:00 Types Of Closes (23 closes are analysed)

15:00 - 16:30 What Type of Closer Are You? (Personal test)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Very useful and informative session especially in small group. Individual action points from trainer were super.

Chloe Wilde, Snap.hr

Very beneficial in a gret timeframe.

Ashley Burnip, Leicestershire Garden Design Co Ltd
I feel the presentation was delivered in a manner which made it interesting and easy to focus.
Saffron Holdsworth, The Superior real estate Group Ltd
Very well presented, high impact.
Ben Mason, UK Persona
This was a superb training day.
Warren Bouchier, Absolutely Training
Excellent.
Justin Conneff, Absolutely Training

Benefits

  • To handle and overcome objections at all levels
  • How to maximise profit through negotiation
  • How to apply a close to a negotiating situation
  • Understand the importance of customer care in a sales environment
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
22nd Aug 2022
Full Day
£280.00
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21st Sep 2022
Full Day
£280.00
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21st Oct 2022
Full Day
£280.00
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21st Nov 2022
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£280.00
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8th Dec 2022
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£280.00
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20th Jan 2023
Full Day
£280.00
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20th Feb 2023
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£280.00
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20th Mar 2023
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20th Apr 2023
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19th May 2023
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£280.00
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20th Jun 2023
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£280.00
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20th Jul 2023
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21st Aug 2023
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£280.00
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20th Sep 2023
Full Day
£280.00
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20th Oct 2023
Full Day
£280.00
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20th Nov 2023
Full Day
£280.00
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7th Dec 2023
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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5th Sep 2022
London
£430.00
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26th Sep 2022
Bristol (Clifton)
£430.00
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24th Oct 2022
Nottingham
£430.00
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3rd Nov 2022
Manchester
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2nd Dec 2022
London
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11th Jan 2023
Leeds
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18th Jan 2023
London
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8th Feb 2023
Birmingham
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14th Feb 2023
Edinburgh
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6th Mar 2023
London
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25th Apr 2023
Bristol (Clifton)
£430.00
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8th May 2023
Nottingham
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30th May 2023
Manchester
£430.00
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15th Jun 2023
London
£430.00
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4th Jul 2023
Leeds
£430.00
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26th Jul 2023
Birmingham
£430.00
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17th Aug 2023
Edinburgh
£430.00
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4th Sep 2023
London
£430.00
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25th Sep 2023
Bristol (Clifton)
£430.00
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23rd Oct 2023
Nottingham
£430.00
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2nd Nov 2023
Manchester
£430.00
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1st Dec 2023
London
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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