Dealing with Incoming Calls Positively

1 Day
Manchester 28th Jun 2022
5th Jul 2022
5.5 hours

Course Overview

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.

This Dealing with Incoming Calls Positively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

(Split into two groups)

09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies?

09:45 Incoming Calls - The Basics

10:00 Task 2: What Do You Really Want From These Calls?

10:40 GROUP 2 AS ABOVE

12:00 One to One Supervision

14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?

14:20 Golden Rules For Achieving Excellent Customer Care

14:40 GROUP 2 AS ABOVE

15:30 One to One Supervision

16:15 - 16:30 Both Groups Together - Feedback and evaluations

16:30 Summary & Action Plans Agreed

Testimonials

Excellent presentation.

David Speed, Imperial Commercials

Very helpful and interesting course.

Steph Nightingale, Imperial Commercials Ltd

Found course very helpful.

Danny Whittaker, N.W.T.

It is important all our staff do this course.

Peter Tomlinson, Imperial Commercials Ltd

I found the course very beneficial.

Ben Adams, Firwood Truck Centre

Excellent presentation and very good logical advice - Thank you

Philip Baggard, Tate & Lyle Sugars,
Good course tailored to individual needs
Ramla Chall-Bange, No5 Chambers

Benefits

  • To increase confidence in taking all incoming calls
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
Live Virtual Training
In-Person Training
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5th Jul 2022
Full Day
£280.00
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24th Aug 2022
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23rd Sep 2022
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24th Oct 2022
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24th Nov 2022
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16th Dec 2022
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23rd Jan 2023
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23rd Feb 2023
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23rd Mar 2023
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24th Apr 2023
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23rd Jun 2023
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4th Jul 2023
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23rd Aug 2023
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22nd Sep 2023
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23rd Oct 2023
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23rd Nov 2023
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15th Dec 2023
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Each additional £80.00
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28th Jun 2022
Manchester
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27th Jul 2022
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17th Aug 2022
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15th Sep 2022
London
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23rd Sep 2022
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13th Oct 2022
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3rd Nov 2022
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6th Jan 2023
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18th Jan 2023
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8th Feb 2023
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28th Feb 2023
Nottingham
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23rd Mar 2023
London
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11th Apr 2023
Leeds
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8th May 2023
Bristol (Clifton)
£430.00
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10th May 2023
Birmingham
£430.00
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5th Jun 2023
London
£430.00
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27th Jun 2023
Manchester
£430.00
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26th Jul 2023
Edinburgh
£430.00
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16th Aug 2023
Nottingham
£430.00
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14th Sep 2023
London
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22nd Sep 2023
Leeds
£430.00
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12th Oct 2023
Bristol (Clifton)
£430.00
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2nd Nov 2023
Birmingham
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
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Per session£600.00
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