Dealing with Incoming Calls Positively

1 Day
Birmingham 8th May 2024
22nd Apr 2024
5.5 hours

Course Overview

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.

This Dealing with Incoming Calls Positively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

(Split into two groups)

09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies?

09:45 Incoming Calls - The Basics

10:00 Task 2: What Do You Really Want From These Calls?

10:40 GROUP 2 AS ABOVE

12:00 One to One Supervision

14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?

14:20 Golden Rules For Achieving Excellent Customer Care

14:40 GROUP 2 AS ABOVE

15:30 One to One Supervision

16:15 - 16:30 Both Groups Together - Feedback and evaluations

16:30 Summary & Action Plans Agreed

Testimonials

Excellent presentation.

David Speed, Imperial Commercials

Very helpful and interesting course.

Steph Nightingale, Imperial Commercials Ltd

Found course very helpful.

Danny Whittaker, N.W.T.

It is important all our staff do this course.

Peter Tomlinson, Imperial Commercials Ltd

I found the course very beneficial.

Ben Adams, Firwood Truck Centre

Excellent presentation and very good logical advice - Thank you

Philip Baggard, Tate & Lyle Sugars,
Good course tailored to individual needs
Ramla Chall-Bange, No5 Chambers

Benefits

  • To increase confidence in taking all incoming calls
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
8th May 2024
Birmingham
£430.00
Places
3rd Jun 2024
London
£430.00
Places
25th Jun 2024
Manchester
£430.00
Places
24th Jul 2024
Edinburgh
£430.00
Places
14th Aug 2024
Nottingham
£430.00
Places
12th Sep 2024
London
£430.00
Places
20th Sep 2024
Leeds
£430.00
Places
10th Oct 2024
Bristol (Clifton)
£430.00
Places
31st Oct 2024
Birmingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
22nd Apr 2024
Full Day
£280.00
Places
21st May 2024
Full Day
£280.00
Places
21st Jun 2024
Full Day
£280.00
Places
2nd Jul 2024
Full Day
£280.00
Places
21st Aug 2024
Full Day
£280.00
Places
20th Sep 2024
Full Day
£280.00
Places
21st Oct 2024
Full Day
£280.00
Places
21st Nov 2024
Full Day
£280.00
Places
13th Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration