Dealing with Incoming Calls Positively

1 Day
Leeds 24th Sep 2021
24th Sep 2021
5.5 hours

Course Overview

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.

This Dealing with Incoming Calls Positively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

(Split into two groups)

09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies?

09:45 Incoming Calls - The Basics

10:00 Task 2: What Do You Really Want From These Calls?

10:40 GROUP 2 AS ABOVE

12:00 One to One Supervision

14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?

14:20 Golden Rules For Achieving Excellent Customer Care

14:40 GROUP 2 AS ABOVE

15:30 One to One Supervision

16:15 - 16:30 Both Groups Together - Feedback and evaluations

16:30 Summary & Action Plans Agreed

Testimonials

Excellent presentation.

David Speed, Imperial Commercials

Very helpful and interesting course.

Steph Nightingale, Imperial Commercials Ltd

Found course very helpful.

Danny Whittaker, N.W.T.

It is important all our staff do this course.

Peter Tomlinson, Imperial Commercials Ltd

I found the course very beneficial.

Ben Adams, Firwood Truck Centre

Excellent presentation and very good logical advice - Thank you

Philip Baggard, Tate & Lyle Sugars,
Good course tailored to individual needs
Ramla Chall-Bange, No5 Chambers

Benefits

  • To increase confidence in taking all incoming calls
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
24th Sep 2021
Full Day
£280.00
Places
25th Oct 2021
Full Day
£280.00
Places
25th Nov 2021
Full Day
£280.00
Places
17th Dec 2021
Full Day
£280.00
Places
24th Jan 2022
Full Day
£280.00
Places
24th Feb 2022
Full Day
£280.00
Places
24th Mar 2022
Full Day
£280.00
Places
25th Apr 2022
Full Day
£280.00
Places
24th May 2022
Full Day
£280.00
Places
24th Jun 2022
Full Day
£280.00
Places
View 6 more available dates
5th Jul 2022
Full Day
£280.00
Places
24th Aug 2022
Full Day
£280.00
Places
23rd Sep 2022
Full Day
£280.00
Places
24th Oct 2022
Full Day
£280.00
Places
24th Nov 2022
Full Day
£280.00
Places
16th Dec 2022
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
24th Sep 2021
Leeds
£430.00
Places
14th Oct 2021
Bristol (Clifton)
£430.00
Places
4th Nov 2021
Birmingham
£430.00
Places
7th Jan 2022
London
£430.00
Places
19th Jan 2022
Manchester
£430.00
Places
9th Feb 2022
Edinburgh
£430.00
Places
1st Mar 2022
Nottingham
£430.00
Places
24th Mar 2022
London
£430.00
Places
8th Apr 2022
Leeds
£430.00
Places
9th May 2022
Bristol (Clifton)
£430.00
Places
View 9 more available dates
11th May 2022
Birmingham
£430.00
Places
6th Jun 2022
London
£430.00
Places
28th Jun 2022
Manchester
£430.00
Places
27th Jul 2022
Edinburgh
£430.00
Places
17th Aug 2022
Nottingham
£430.00
Places
15th Sep 2022
London
£430.00
Places
23rd Sep 2022
Leeds
£430.00
Places
13th Oct 2022
Bristol (Clifton)
£430.00
Places
3rd Nov 2022
Birmingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places