Dealing with Incoming Calls Positively

1 Day
Bristol (Clifton) 10th May 2021
26th Apr 2021
5.5 hours

Course Overview

The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.

This Dealing with Incoming Calls Positively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

(Split into two groups)

09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies?

09:45 Incoming Calls - The Basics

10:00 Task 2: What Do You Really Want From These Calls?

10:40 GROUP 2 AS ABOVE

12:00 One to One Supervision

14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?

14:20 Golden Rules For Achieving Excellent Customer Care

14:40 GROUP 2 AS ABOVE

15:30 One to One Supervision

16:15 - 16:30 Both Groups Together - Feedback and evaluations

16:30 Summary & Action Plans Agreed

Testimonials

Excellent presentation.

David Speed, Imperial Commercials

Very helpful and interesting course.

Steph Nightingale, Imperial Commercials Ltd

Found course very helpful.

Danny Whittaker, N.W.T.

It is important all our staff do this course.

Peter Tomlinson, Imperial Commercials Ltd

I found the course very beneficial.

Ben Adams, Firwood Truck Centre

Excellent presentation and very good logical advice - Thank you

Philip Baggard, Tate & Lyle Sugars,
Good course tailored to individual needs
Ramla Chall-Bange, No5 Chambers

Benefits

  • To increase confidence in taking all incoming calls
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
26th Apr 2021
Full Day
£280.00
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25th May 2021
Full Day
£280.00
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25th Jun 2021
Full Day
£280.00
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6th Jul 2021
Full Day
£280.00
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25th Aug 2021
Full Day
£280.00
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24th Sep 2021
Full Day
£280.00
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25th Oct 2021
Full Day
£280.00
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25th Nov 2021
Full Day
£280.00
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17th Dec 2021
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
10th May 2021
Bristol (Clifton)
£430.00
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12th May 2021
Birmingham
£430.00
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7th Jun 2021
London
£430.00
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29th Jun 2021
Manchester
£430.00
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28th Jul 2021
Edinburgh
£430.00
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15th Sep 2021
Nottingham
£430.00
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16th Sep 2021
London
£430.00
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24th Sep 2021
Leeds
£430.00
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14th Oct 2021
Bristol (Clifton)
£430.00
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4th Nov 2021
Birmingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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