Delivering Excellence via Email and on the Telephone Nottingham

This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.

Course Benefits

• Gives you all the tools you need to be outstanding on the telephone and via email
• Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
• Incorporates a 10 top tips action plan that you can apply immediately to your business.

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This course is available in the following locations:

Delivering Excellence via Email and on the Telephone London
Delivering Excellence via Email and on the Telephone Bristol
Delivering Excellence via Email and on the Telephone Manchester
Delivering Excellence via Email and on the Telephone Edinburgh
Delivering Excellence via Email and on the Telephone Birmingham
Delivering Excellence via Email and on the Telephone Leeds