Excellent Customer Care - Incoming Calls Leeds

Course Category
Course Location

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

 

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Address

Leeds
Weetwood Hall Hotel
Otley Road
Leeds
West Yorkshire
LS16 5PS
Tel 0113 230 6000

 

This course is available in the following locataions:

Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham

Book your place on one of our scheduled courses...
23rd May 2022
Leeds
£430.00
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18th Aug 2022
Leeds
£430.00
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3rd Nov 2022
Leeds
£430.00
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