Winning More Business on the Telephone

1 Day
Nottingham 6th Jul 2021
22nd Jul 2021
5.5 hours

Course Overview

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.

This Winning More Business on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Winning More Business on the Telephone London
Winning More Business on the Telephone Manchester
Winning More Business on the Telephone Nottingham
Winning More Business on the Telephone Birmingham
Winning More Business on the Telephone Bristoll
Winning More Business on the Telephone Edinburgh
Winning More Business on the Telephone Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD


09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Telephone Prospecting

10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?)

11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest)

11:15 - 11:30 Coffee break

11:30 - 11:45 Using A Prospect System (Following up enquiries effectively)

11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)

13:00 - 14:00 Lunch

14:00 - 14:30 Negotiating & Closing Skills On The Telephone

14:30 - 15:30 Improving Qualification (When to use open and closed questions)

15:30 - 16:30 Participants to make outgoing calls (One to one supervision and advice)

16:30 - 16:45 Summary & Action Plans Agreed


Really enjoyed the training and how Tracey adapted the training to suit our needs.

Claire Withers, Leicestershire Garden Design Co Ltd

This really exceeded my expectations. Really ufound this useful.

Jessica Clark, Northern Flags Ltd

Very interesting calls made and discussions following those calls.

Colin Lawrie, Baker & Finnemore Ltd

Very good and extensive course, helped a lot.

Joshua Williams, Rad Europe Ltd

Very good/motivational.

Jane Foster, T & C Property Search

Would recommend the course to other colleagues and friends who are in the same situation.

Lorna Webster, Euro Energy


Steph Quigley, Euro Energy

Fantastic training - Thank you.

Sharon Gregory, Citect Ltd

very good.

Vicki Bowman, EEF West Midlands

Superb day and very informative and helpful.


Very professional and thorough and far from boring.

Andy Camus, World Challenge Expeditions

Great Day. (Went really well).

Meena Padhiar, Arrow Electronics
I thought it was brilliant!
Sharon Lurie, Capco (UK) Ltd
Course tailored to my needs - ideal for what was needed.
Laura Prosser, Preact Ltd
Fantastic Drummond delivered one of the most interactive and enjoyable courses I have attended
Paul Richards, Buildstore
Very good course. Was good being just three of us as there was more individual work.
Ashley Lehane, Hellermann Tyton Ltd
Excellent course, well structured informative & successful. Also very enjoyable.
Gail Adams, Hill-Rom
Course leader has a wealth of experience and it was a pleasure to listen, learn and participate.
Yvonne Browne, Hill-Rom
Was excellent - will recommend. Huge help.
Phillipa Jones, World Challenge Expeditions
Excellent course - have come away with more than I expected.
Mark Clyme. Palletforce plc
Great! Totally new approach: I am not selling I am fathering Info!
Dan Baker, Broadcast Media Services
This was a really useful course. There were many useful well-made points and the interaction between attendees was also very helpful.
Lucy Wright, World Challenge


  • Greater confidence in making outgoing calls professionally
  • The ability to overcome objections effectively
  • Further development of an individual style
  • Better follow-up call techniques
  • Delegates will return to the workplace with genuine leads developed during the course
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
22nd Jul 2021
Full Day
23rd Aug 2021
Full Day
22nd Sep 2021
Full Day
22nd Oct 2021
Full Day
22nd Nov 2021
Full Day
14th Dec 2021
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Book your place on one of our scheduled courses...
6th Jul 2021
26th Jul 2021
27th Aug 2021
23rd Sep 2021
24th Sep 2021
13th Oct 2021
2nd Nov 2021
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location