How to say 'No' and retain Customer Satisfaction London
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.
This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment
PTP's courses take place in the heart of the City of London.
PTP's London venue has great transport links with several tube stations the nearest being James’s Park. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London &Meetings 83 Victoria Street London SW1H 0HW 0800 073 0499
This course is available in the following locataions: