Communication is one of the most important skills of a successful salesperson. In this Masterclass we will cover verbal and non-verbal communication as they are important skills to use with a customer.
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09.00 – 09.40 Understanding verbal and non-verbal communication 09.40 – 10.15 Understand how and when to use different types of questions 10.15 – 10.25 Coffee Break 10.25 – 11.00 Why is active listening important?
Benefits
• Learn how to interpret verbal and non-verbal communication cues • Develop an effective questioning technique • Understand how to use active listening to build a relationship with your customers.
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
There are currently no dates scheduled for this course.
If you would like to take this course please consider one of the three alternative booking options detailed below.
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £430.00
6-10 delegates £600.00
Each additional £35.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£150.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
7th Jul 2026
2 Hours
£195.00
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11th Aug 2026
2 Hours
£195.00
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9th Sep 2026
2 Hours
£195.00
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7th Oct 2026
2 Hours
£195.00
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11th Nov 2026
2 Hours
£195.00
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9th Dec 2026
2 Hours
£195.00
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5th Jan 2027
2 Hours
£180.00
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9th Feb 2027
2 Hours
£180.00
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8th Mar 2027
2 Hours
£180.00
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6th Apr 2027
2 Hours
£180.00
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View 8 more available dates
4th May 2027
2 Hours
£195.00
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8th Jun 2027
2 Hours
£195.00
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6th Jul 2027
2 Hours
£195.00
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10th Aug 2027
2 Hours
£195.00
Places
8th Sep 2027
2 Hours
£195.00
Places
6th Oct 2027
2 Hours
£195.00
Places
10th Nov 2027
2 Hours
£195.00
Places
8th Dec 2027
2 Hours
£195.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £195.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£350.00
1 day 1-2-1 virtually£350.00
U-Choose Virtual Training
Per delegate£180.00
Places
Duration
Address
Directions
In-House Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Trainer’s travel & accommodation (within mainland UK) i.e. no hidden expenses – the price is fixed
Each delegate receives fully comprehensive training notes and a certificate of attendance in PDF format will be emailed to them within 2 weeks of completion of the course.
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
Virtual Private Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Each delegate receives fully comprehensive training notes and a certificate of attendance
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
What is 1-to-1 executive coaching?
1-to-1 executive coaching can be based on any of the 200 plus courses that PTP provides. We would normally cover the full course in half the duration on a 1-2-1 basis. So a full day course would become a ½ day 1-2-1 session and a 2-day course would become a 1-day 1-2-1 session. Please note for our shorter courses, we only offer a minimum of ½ a day for executive coaching. The fees includes an initial telephone conference call and a call post the session which can be for feedback and action planning.
Who does 1-to-1 executive coaching suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general.
How much is 1-to-1 executive coaching?
A 1-to-1 executive coaching session at your offices costs from as little as £750 + VAT for 1/2 a day or £1250 + vat for a full day.
You can book any date you wish 4 weeks hence, if you need a session sooner, please contact info@ptp.co.uk and we will see if we can offer you an earlier slot.
What is 1-to-1 executive coaching?
1-to-1 executive coaching can be based on any of the 200 plus courses that PTP provides. We would normally cover the full course in half the duration on a 1-2-1 basis. So a full day course would become a ½ day 1-2-1 session and a 2-day course would become a 1-day 1-2-1 session. Please note for our shorter courses, we only offer a minimum of ½ a day for executive coaching.
The fees includes an initial telephone conference call and a call post the session which can be for feedback and action planning.
Who does 1-to-1 executive coaching suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general.
How much is 1-to-1 executive coaching?
A 1-to-1 virtual executive coaching session costs from as little as £600 + VAT for 1/2 a day or £950 + vat for a full day.
You can book any date you wish 4 weeks hence, if you need a session sooner, please contact info@ptp.co.uk and we will see if we can offer you an earlier slot.
What is U-Choose?
Choose from any of the 200 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, comprehensive training notes and a certificate of attendance in PDF format will be emailed to them within 4 weeks of completion of the course.
A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.
Why should you book U-Choose?
If you cant find a date on our website that works for you, simply choose a date at a PTP venue that does. We will create a new public course date that you have chosen but even if we don't get any other bookings, it will be guaranteed to run.
What is U-Choose?
Choose from any of the 200 plus courses that PTP provides on a date that suits you. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want when you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.
Why should you book U-Choose?
If you cant find a date on our website that works for you, simply choose a date at a PTP venue that does. We will create a new public course date that you have chosen but even if we don't get any other bookings, it will be guaranteed to run.
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