Communication is one of the most important skills of a successful salesperson. In this Masterclass we will cover verbal and non-verbal communication as they are important skills to use with a customer.
Timetable
09.00 – 09.40 Understanding verbal and non-verbal communication 09.40 – 10.15 Understand how and when to use different types of questions 10.15 – 10.25 Coffee Break 10.25 – 11.00 Why is active listening important?
Benefits
• Learn how to interpret verbal and non-verbal communication cues • Develop an effective questioning technique • Understand how to use active listening to build a relationship with your customers.
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
There are currently no dates scheduled for this course.
If you would like to take this course please consider one of the three alternative booking options detailed below.
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £430.00
6-10 delegates £600.00
Each additional £35.00
1-2-1 Training
Per session£300.00
U-Choose Training
Per delegate£150.00
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Places
Book your place on one of our online courses...
12th Dec 2023
2 Hours
£150.00
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9th Jan 2024
2 Hours
£150.00
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13th Feb 2024
2 Hours
£150.00
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12th Mar 2024
2 Hours
£150.00
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9th Apr 2024
2 Hours
£150.00
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7th May 2024
2 Hours
£150.00
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11th Jun 2024
2 Hours
£150.00
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9th Jul 2024
2 Hours
£150.00
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13th Aug 2024
2 Hours
£150.00
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10th Sep 2024
2 Hours
£150.00
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8th Oct 2024
2 Hours
£150.00
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12th Nov 2024
2 Hours
£150.00
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10th Dec 2024
2 Hours
£150.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £325.00
Each additional £35.00
1-2-1 Virtual Training
Per session£300.00
U-Choose Virtual Training
Per delegate£150.00
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In-House Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Trainer’s travel & accommodation (within mainland UK) i.e. no hidden expenses – the price is fixed
Each delegate receives fully comprehensive training notes and a framed certificate of attendance
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
Virtual Private Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Each delegate receives fully comprehensive training notes and a framed certificate of attendance
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
What is 1-to-1 training?
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Who does 1-to-1 training suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
What is 1-to-1 training?
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) virtual one to one training session with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the session.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the online session.
Who does 1-to-1 training suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) virtual one to one training session and then a further telephone conference call of up to an hour within 2 weeks of the session.
What is U-Choose?
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.
What is U-Choose?
Choose from any of the 150 plus courses that PTP provides on a date that suits you. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want when you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.