Communication Skills

1 Day
Edinburgh 15th Oct 2024
8th Nov 2024
5.5 hours

Course Overview

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Communication Skills London
Communication Skills Manchester
Communication Skills Nottingham
Communication Skills Birmingham
Communication Skills Bristol
Communication Skills Edinburgh
Communication Skills Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Good Communication and Barriers to Communicating Effectively

11:00 - 12:00 The Four Levels of Rapport and the importance of Rapport in business settings

12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)

13:00 - 14:00 Lunch

14:00 - 14:45 Communication as a Two-way Process - Assertive Behavioural Response

14:45 - 15:30 Active Listening and Questioning Skills - plus - A framework for setting clear objectives

15:30 - 16:15 Remote Communications: Online Meetings and Emails.

16:15 - 16:30 Summary & Action Plans Agreed

Testimonials

Really enjoyed the course. Thank-you!

Matt Cross, Nationwide Produce PLC

Insightful, realistic and applicable course.

Misako McCall, AXA XL

Attended virtual course:

Very useful, helped me see where I can improve in terms of communication.

Rui Ribeiro, Quicklink Video Distribution Services Ltd

Course exceeded my expectations, enjoyed and feel that it was delivered to my personal needs. Have skills and techniques  to now use in the work place.

Louise Jeffrey-Read, MBDA

The course was very interactive and gave me a chance to start using the new skills.

Kerry Hughes, Expo Stars Interactive Ltd

The course was better than expected. We discussed my direct needs and what I can do to help me improve. It was good fun but also put me outside my comfort zone which is what I needed and wanted.

Amelia Dyche, SynergyLMS

Excellent presenter, good size of group.

Samuel Kleiner, Genius Sports

Great course. I learnt a lot.

Stephen Freeman, Diocese of Chester

The course gave clarity to areas I have been struggling to see and will help me develop my career further.

Wayne Stead, Harvey Nichols

Trainer was great..I feel I have learnt a lot, she was friendly, showed understanding and listened. Trained in a manner that suited me.

Reena Chohan, Harvey Nichols

I have really enjoyed the course. Tracey was very helpful and immediately understood and adapted the course to me personally. Thank- you.

Sally Evans, Character Options

Great course. Helped me understand my communications strengths/weaknesses!

Hannah Mansfield, Boots

Very good. Something for all levels.

Nicholas O'Brien, M.V. Kelly Ltd
Extremely beneficial and thought provoking course. Useful to have small group to enable individual attention.
Lisa Pederick, Merlin Housing Society
Very impressive, all participants involved.
John Morrissey, Sea France
Enjoyed this course and learnt a lot.
Karen Chestnut, Sea France
Excellent delivery
David Numm, Batchelors Solicitors
Excellent course - presented to our needs.
Patricia Nolan, Agfa Gevaert Ltd
Very positive and informative course. Great trainer.
Angela Skelton, Leicestershire County Council
This training allowed me to reflect on myself and recognise my areas requiring improvement.
Tembinkosi Muewira, Audit Commission
Excellent course & trainer
Saloi Chiadache, Ministry of Justice
I have learnt so much in todays session & am proud of the outcome.
Laura Kemsley, Improve Ltd
Will take really good techniques and use them.
Charlie Brady, Arla Foods
Great instructor open to real life situations. Many thanks. Great course.
Jason Holcombe, TUV Product Service
Great course, highly recommended.
Jason Marks, The Wrigley Company
I found this course really useful as it opened up my perceptions on how to identify different personalities.
Phil Redmond, BAM Nuttall Ltd
Tracey delivered the course really well and I felt that my specific areas of development were discussed in great detail, with tips and advice on how to improve.
Kelly Beech, Legal & General
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.
Julia Single, BAM Nuttall
Excellent day. Got a lot out of today, will recommend training to my organisation.
Barbara Coventry, Homes for Islington
Lots of tips given to help me with my day to day relationship with colleagues.
Donna Hammond, Seven Seas

Benefits

  • Identify the behaviours associated with good working relationships
  • How to build rapport quickly and easily with different audiences
  • How to set clear communication objectives
  • Different ways to enhance communication for remote working
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
15th Oct 2024
Edinburgh
£480.00
21st Oct 2024
Manchester
£480.00
Places
22nd Oct 2024
Leeds
£480.00
Places
22nd Oct 2024
Nottingham
£480.00
Places
23rd Oct 2024
Birmingham
£480.00
Places
28th Oct 2024
London
£480.00
Places
4th Nov 2024
Nottingham
£480.00
Places
7th Nov 2024
Leeds
£480.00
Places
8th Nov 2024
Edinburgh
£480.00
Places
11th Nov 2024
Manchester
£480.00
Places
View 112 more available dates
13th Nov 2024
Bristol (Clifton)
£480.00
Places
19th Nov 2024
London
£480.00
Places
26th Nov 2024
Birmingham
£480.00
Places
2nd Dec 2024
Nottingham
£480.00
Places
4th Dec 2024
Bristol (Clifton)
£480.00
Places
12th Dec 2024
Manchester
£480.00
Places
16th Dec 2024
Leeds
£480.00
Places
16th Dec 2024
Birmingham
£480.00
Places
18th Dec 2024
London
£480.00
Places
20th Dec 2024
Edinburgh
£480.00
Places
6th Jan 2025
London
£480.00
Places
8th Jan 2025
Nottingham
£480.00
Places
14th Jan 2025
Manchester
£480.00
Places
14th Jan 2025
Birmingham
£480.00
Places
16th Jan 2025
Bristol (Clifton)
£480.00
Places
20th Jan 2025
London
£480.00
Places
21st Jan 2025
Leeds
£480.00
Places
23rd Jan 2025
Manchester
£480.00
Places
27th Jan 2025
Edinburgh
£480.00
Places
31st Jan 2025
Edinburgh
£480.00
Places
3rd Feb 2025
Nottingham
£480.00
Places
5th Feb 2025
London
£480.00
Places
6th Feb 2025
Birmingham
£480.00
Places
7th Feb 2025
Nottingham
£480.00
Places
11th Feb 2025
London
£480.00
Places
12th Feb 2025
Bristol (Clifton)
£480.00
Places
14th Feb 2025
Leeds
£480.00
Places
18th Feb 2025
Bristol (Clifton)
£480.00
Places
18th Feb 2025
Leeds
£480.00
Places
19th Feb 2025
Manchester
£480.00
Places
20th Feb 2025
Birmingham
£480.00
Places
26th Feb 2025
Edinburgh
£480.00
Places
4th Mar 2025
Nottingham
£480.00
Places
6th Mar 2025
Birmingham
£480.00
Places
12th Mar 2025
Manchester
£480.00
Places
13th Mar 2025
London
£480.00
Places
17th Mar 2025
London
£480.00
Places
19th Mar 2025
Bristol (Clifton)
£480.00
Places
25th Mar 2025
Leeds
£480.00
Places
26th Mar 2025
Manchester
£480.00
Places
27th Mar 2025
Edinburgh
£480.00
Places
31st Mar 2025
Nottingham
£480.00
Places
1st Apr 2025
Edinburgh
£480.00
Places
3rd Apr 2025
Nottingham
£480.00
Places
14th Apr 2025
Bristol (Clifton)
£480.00
Places
15th Apr 2025
Birmingham
£480.00
Places
17th Apr 2025
London
£480.00
Places
24th Apr 2025
Bristol (Clifton)
£480.00
Places
28th Apr 2025
Leeds
£480.00
Places
29th Apr 2025
Manchester
£480.00
Places
30th Apr 2025
London
£480.00
Places
1st May 2025
Edinburgh
£480.00
Places
8th May 2025
Nottingham
£480.00
Places
13th May 2025
London
£480.00
Places
14th May 2025
Bristol (Clifton)
£480.00
Places
21st May 2025
Manchester
£480.00
Places
21st May 2025
Birmingham
£480.00
Places
28th May 2025
Leeds
£480.00
Places
30th May 2025
London
£480.00
Places
2nd Jun 2025
Bristol (Clifton)
£480.00
Places
4th Jun 2025
Manchester
£480.00
Places
4th Jun 2025
Birmingham
£480.00
Places
6th Jun 2025
Edinburgh
£480.00
Places
12th Jun 2025
Leeds
£480.00
Places
13th Jun 2025
Manchester
£480.00
Places
20th Jun 2025
Edinburgh
£480.00
Places
24th Jun 2025
Bristol (Clifton)
£480.00
Places
25th Jun 2025
Manchester
£480.00
Places
25th Jun 2025
London
£480.00
Places
4th Jul 2025
Birmingham
£480.00
Places
7th Jul 2025
Nottingham
£480.00
Places
11th Jul 2025
Nottingham
£480.00
Places
15th Jul 2025
Bristol (Clifton)
£480.00
Places
18th Jul 2025
London
£480.00
Places
21st Jul 2025
Leeds
£480.00
Places
22nd Jul 2025
Manchester
£480.00
Places
31st Jul 2025
Edinburgh
£480.00
Places
4th Aug 2025
Birmingham
£480.00
Places
12th Aug 2025
Leeds
£480.00
Places
15th Aug 2025
Nottingham
£480.00
Places
26th Aug 2025
London
£480.00
Places
28th Aug 2025
Bristol (Clifton)
£480.00
Places
28th Aug 2025
Manchester
£480.00
Places
29th Aug 2025
Birmingham
£480.00
Places
5th Sep 2025
Edinburgh
£480.00
Places
15th Sep 2025
Nottingham
£480.00
Places
15th Sep 2025
Birmingham
£480.00
Places
25th Sep 2025
Bristol (Clifton)
£480.00
Places
25th Sep 2025
London
£480.00
Places
30th Sep 2025
Leeds
£480.00
Places
2nd Oct 2025
Edinburgh
£480.00
Places
3rd Oct 2025
Manchester
£480.00
Places
13th Oct 2025
Bristol (Clifton)
£480.00
Places
23rd Oct 2025
Edinburgh
£480.00
Places
29th Oct 2025
Manchester
£480.00
Places
30th Oct 2025
Leeds
£480.00
Places
30th Oct 2025
Nottingham
£480.00
Places
31st Oct 2025
Birmingham
£480.00
Places
5th Nov 2025
London
£480.00
Places
12th Nov 2025
Nottingham
£480.00
Places
17th Nov 2025
Leeds
£480.00
Places
18th Nov 2025
Edinburgh
£480.00
Places
19th Nov 2025
Manchester
£480.00
Places
21st Nov 2025
Bristol (Clifton)
£480.00
Places
27th Nov 2025
London
£480.00
Places
4th Dec 2025
Birmingham
£480.00
Places
10th Dec 2025
Nottingham
£480.00
Places
12th Dec 2025
Bristol (Clifton)
£480.00
Places
22nd Dec 2025
Manchester
£480.00
Places
24th Dec 2025
Leeds
£480.00
Places
24th Dec 2025
Birmingham
£480.00
Places
30th Dec 2025
London
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£480.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
8th Nov 2024
Free Virtual 30-Minute Taster (11.00-11.30)
FREE
Places
12th Nov 2024
Full Day
£280.00
Places
12th Dec 2024
Full Day
£280.00
Places
20th Dec 2024
Free Virtual 30-Minute Taster (09:00-09.30)
FREE
Places
14th Jan 2025
Full Day
£280.00
Places
11th Feb 2025
Full Day
£280.00
Places
11th Mar 2025
Full Day
£280.00
Places
8th Apr 2025
Full Day
£280.00
Places
13th May 2025
Full Day
£280.00
Places
11th Jun 2025
Full Day
£280.00
Places
View 6 more available dates
11th Jul 2025
Full Day
£280.00
Places
11th Aug 2025
Full Day
£280.00
Places
11th Sep 2025
Full Day
£280.00
Places
10th Oct 2025
Full Day
£280.00
Places
11th Nov 2025
Full Day
£280.00
Places
11th Dec 2025
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration