Communication Skills

1 Day
Leeds 22nd Oct 2024
8th Nov 2024
5.5 hours

Course Overview

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Communication Skills London
Communication Skills Manchester
Communication Skills Nottingham
Communication Skills Birmingham
Communication Skills Bristol
Communication Skills Edinburgh
Communication Skills Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Good Communication and Barriers to Communicating Effectively

11:00 - 12:00 The Four Levels of Rapport and the importance of Rapport in business settings

12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)

13:00 - 14:00 Lunch

14:00 - 14:45 Communication as a Two-way Process - Assertive Behavioural Response

14:45 - 15:30 Active Listening and Questioning Skills - plus - A framework for setting clear objectives

15:30 - 16:15 Remote Communications: Online Meetings and Emails.

16:15 - 16:30 Summary & Action Plans Agreed

Testimonials

Really enjoyed the course. Thank-you!

Matt Cross, Nationwide Produce PLC

Insightful, realistic and applicable course.

Misako McCall, AXA XL

Attended virtual course:

Very useful, helped me see where I can improve in terms of communication.

Rui Ribeiro, Quicklink Video Distribution Services Ltd

Course exceeded my expectations, enjoyed and feel that it was delivered to my personal needs. Have skills and techniques  to now use in the work place.

Louise Jeffrey-Read, MBDA

The course was very interactive and gave me a chance to start using the new skills.

Kerry Hughes, Expo Stars Interactive Ltd

The course was better than expected. We discussed my direct needs and what I can do to help me improve. It was good fun but also put me outside my comfort zone which is what I needed and wanted.

Amelia Dyche, SynergyLMS

Excellent presenter, good size of group.

Samuel Kleiner, Genius Sports

Great course. I learnt a lot.

Stephen Freeman, Diocese of Chester

The course gave clarity to areas I have been struggling to see and will help me develop my career further.

Wayne Stead, Harvey Nichols

Trainer was great..I feel I have learnt a lot, she was friendly, showed understanding and listened. Trained in a manner that suited me.

Reena Chohan, Harvey Nichols

I have really enjoyed the course. Tracey was very helpful and immediately understood and adapted the course to me personally. Thank- you.

Sally Evans, Character Options

Great course. Helped me understand my communications strengths/weaknesses!

Hannah Mansfield, Boots

Very good. Something for all levels.

Nicholas O'Brien, M.V. Kelly Ltd
Extremely beneficial and thought provoking course. Useful to have small group to enable individual attention.
Lisa Pederick, Merlin Housing Society
Very impressive, all participants involved.
John Morrissey, Sea France
Enjoyed this course and learnt a lot.
Karen Chestnut, Sea France
Excellent delivery
David Numm, Batchelors Solicitors
Excellent course - presented to our needs.
Patricia Nolan, Agfa Gevaert Ltd
Very positive and informative course. Great trainer.
Angela Skelton, Leicestershire County Council
This training allowed me to reflect on myself and recognise my areas requiring improvement.
Tembinkosi Muewira, Audit Commission
Excellent course & trainer
Saloi Chiadache, Ministry of Justice
I have learnt so much in todays session & am proud of the outcome.
Laura Kemsley, Improve Ltd
Will take really good techniques and use them.
Charlie Brady, Arla Foods
Great instructor open to real life situations. Many thanks. Great course.
Jason Holcombe, TUV Product Service
Great course, highly recommended.
Jason Marks, The Wrigley Company
I found this course really useful as it opened up my perceptions on how to identify different personalities.
Phil Redmond, BAM Nuttall Ltd
Tracey delivered the course really well and I felt that my specific areas of development were discussed in great detail, with tips and advice on how to improve.
Kelly Beech, Legal & General
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.
Julia Single, BAM Nuttall
Excellent day. Got a lot out of today, will recommend training to my organisation.
Barbara Coventry, Homes for Islington
Lots of tips given to help me with my day to day relationship with colleagues.
Donna Hammond, Seven Seas

Benefits

  • Identify the behaviours associated with good working relationships
  • How to build rapport quickly and easily with different audiences
  • How to set clear communication objectives
  • Different ways to enhance communication for remote working
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
22nd Oct 2024
Leeds
£480.00
22nd Oct 2024
Nottingham
£480.00
23rd Oct 2024
Birmingham
£480.00
28th Oct 2024
London
£480.00
4th Nov 2024
Nottingham
£480.00
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7th Nov 2024
Leeds
£480.00
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8th Nov 2024
Edinburgh
£480.00
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11th Nov 2024
Manchester
£480.00
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13th Nov 2024
Bristol (Clifton)
£480.00
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19th Nov 2024
London
£480.00
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View 110 more available dates
26th Nov 2024
Birmingham
£480.00
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2nd Dec 2024
Nottingham
£480.00
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4th Dec 2024
Bristol (Clifton)
£480.00
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12th Dec 2024
Manchester
£480.00
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16th Dec 2024
Leeds
£480.00
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16th Dec 2024
Birmingham
£480.00
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18th Dec 2024
London
£480.00
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20th Dec 2024
Edinburgh
£480.00
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6th Jan 2025
London
£480.00
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8th Jan 2025
Nottingham
£480.00
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14th Jan 2025
Manchester
£480.00
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14th Jan 2025
Birmingham
£480.00
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16th Jan 2025
Bristol (Clifton)
£480.00
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20th Jan 2025
London
£480.00
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21st Jan 2025
Leeds
£480.00
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23rd Jan 2025
Manchester
£480.00
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27th Jan 2025
Edinburgh
£480.00
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31st Jan 2025
Edinburgh
£480.00
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3rd Feb 2025
Nottingham
£480.00
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5th Feb 2025
London
£480.00
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6th Feb 2025
Birmingham
£480.00
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7th Feb 2025
Nottingham
£480.00
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11th Feb 2025
London
£480.00
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12th Feb 2025
Bristol (Clifton)
£480.00
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14th Feb 2025
Leeds
£480.00
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18th Feb 2025
Bristol (Clifton)
£480.00
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18th Feb 2025
Leeds
£480.00
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19th Feb 2025
Manchester
£480.00
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20th Feb 2025
Birmingham
£480.00
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26th Feb 2025
Edinburgh
£480.00
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4th Mar 2025
Nottingham
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6th Mar 2025
Birmingham
£480.00
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12th Mar 2025
Manchester
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13th Mar 2025
London
£480.00
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17th Mar 2025
London
£480.00
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19th Mar 2025
Bristol (Clifton)
£480.00
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25th Mar 2025
Leeds
£480.00
Places
26th Mar 2025
Manchester
£480.00
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27th Mar 2025
Edinburgh
£480.00
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31st Mar 2025
Nottingham
£480.00
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1st Apr 2025
Edinburgh
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3rd Apr 2025
Nottingham
£480.00
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14th Apr 2025
Bristol (Clifton)
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15th Apr 2025
Birmingham
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17th Apr 2025
London
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24th Apr 2025
Bristol (Clifton)
£480.00
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28th Apr 2025
Leeds
£480.00
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29th Apr 2025
Manchester
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30th Apr 2025
London
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1st May 2025
Edinburgh
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8th May 2025
Nottingham
£480.00
Places
13th May 2025
London
£480.00
Places
14th May 2025
Bristol (Clifton)
£480.00
Places
21st May 2025
Manchester
£480.00
Places
21st May 2025
Birmingham
£480.00
Places
28th May 2025
Leeds
£480.00
Places
30th May 2025
London
£480.00
Places
2nd Jun 2025
Bristol (Clifton)
£480.00
Places
4th Jun 2025
Manchester
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4th Jun 2025
Birmingham
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6th Jun 2025
Edinburgh
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12th Jun 2025
Leeds
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13th Jun 2025
Manchester
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20th Jun 2025
Edinburgh
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24th Jun 2025
Bristol (Clifton)
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25th Jun 2025
Manchester
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25th Jun 2025
London
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Birmingham
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7th Jul 2025
Nottingham
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11th Jul 2025
Nottingham
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15th Jul 2025
Bristol (Clifton)
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18th Jul 2025
London
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21st Jul 2025
Leeds
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22nd Jul 2025
Manchester
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31st Jul 2025
Edinburgh
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4th Aug 2025
Birmingham
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12th Aug 2025
Leeds
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Places
15th Aug 2025
Nottingham
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26th Aug 2025
London
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Places
28th Aug 2025
Bristol (Clifton)
£480.00
Places
28th Aug 2025
Manchester
£480.00
Places
29th Aug 2025
Birmingham
£480.00
Places
5th Sep 2025
Edinburgh
£480.00
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15th Sep 2025
Nottingham
£480.00
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15th Sep 2025
Birmingham
£480.00
Places
25th Sep 2025
Bristol (Clifton)
£480.00
Places
25th Sep 2025
London
£480.00
Places
30th Sep 2025
Leeds
£480.00
Places
2nd Oct 2025
Edinburgh
£480.00
Places
3rd Oct 2025
Manchester
£480.00
Places
13th Oct 2025
Bristol (Clifton)
£480.00
Places
23rd Oct 2025
Edinburgh
£480.00
Places
29th Oct 2025
Manchester
£480.00
Places
30th Oct 2025
Leeds
£480.00
Places
30th Oct 2025
Nottingham
£480.00
Places
31st Oct 2025
Birmingham
£480.00
Places
5th Nov 2025
London
£480.00
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12th Nov 2025
Nottingham
£480.00
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17th Nov 2025
Leeds
£480.00
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18th Nov 2025
Edinburgh
£480.00
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19th Nov 2025
Manchester
£480.00
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21st Nov 2025
Bristol (Clifton)
£480.00
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27th Nov 2025
London
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4th Dec 2025
Birmingham
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10th Dec 2025
Nottingham
£480.00
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12th Dec 2025
Bristol (Clifton)
£480.00
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22nd Dec 2025
Manchester
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24th Dec 2025
Leeds
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24th Dec 2025
Birmingham
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30th Dec 2025
London
£480.00
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1-5 delegates £1,200.00
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Each additional £100.00
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Book your place on one of our online courses...
8th Nov 2024
Free Virtual 30-Minute Taster (11.00-11.30)
FREE
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12th Nov 2024
Full Day
£280.00
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12th Dec 2024
Full Day
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20th Dec 2024
Free Virtual 30-Minute Taster (09:00-09.30)
FREE
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14th Jan 2025
Full Day
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11th Feb 2025
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11th Mar 2025
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8th Apr 2025
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13th May 2025
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11th Jun 2025
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Full Day
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11th Sep 2025
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10th Oct 2025
Full Day
£280.00
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11th Nov 2025
Full Day
£280.00
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11th Dec 2025
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
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