Communication Skills

1 Day
Birmingham 1st Jun 2021
18th May 2021
5.5 hours

Course Overview

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Communication Skills London
Communication Skills Manchester
Communication Skills Nottingham
Communication Skills Birmingham
Communication Skills Bristol
Communication Skills Edinburgh
Communication Skills Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)

11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)

12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)

13:00 - 14:00 Lunch

14:00 - 15:00 Communication as a Two-way Process

15:00 - 16:30 The Value of Planning in Both Internal and External Communication

16:30 Summary & Action Plans Agreed

Testimonials

Course exceeded my expectations, enjoyed and feel that it was delivered to my personal needs. Have skills and techniques  to now use in the work place.

Louise Jeffrey-Read, MBDA

The course was very interactive and gave me a chance to start using the new skills.

Kerry Hughes, Expo Stars Interactive Ltd

The course was better than expected. We discussed my direct needs and what I can do to help me improve. It was good fun but also put me outside my comfort zone which is what I needed and wanted.

Amelia Dyche, SynergyLMS

Excellent presenter, good size of group.

Samuel Kleiner, Genius Sports

Great course. I learnt a lot.

Stephen Freeman, Diocese of Chester

The course gave clarity to areas I have been struggling to see and will help me develop my career further.

Wayne Stead, Harvey Nichols

Trainer was great..I feel I have learnt a lot, she was friendly, showed understanding and listened. Trained in a manner that suited me.

Reena Chohan, Harvey Nichols

I have really enjoyed the course. Tracey was very helpful and immediately understood and adapted the course to me personally. Thank- you.

Sally Evans, Character Options

Great course. Helped me understand my communications strengths/weaknesses!

Hannah Mansfield, Boots

Very good. Something for all levels.

Nicholas O'Brien, M.V. Kelly Ltd
Extremely beneficial and thought provoking course. Useful to have small group to enable individual attention.
Lisa Pederick, Merlin Housing Society
Very impressive, all participants involved.
John Morrissey, Sea France
Enjoyed this course and learnt a lot.
Karen Chestnut, Sea France
Excellent delivery
David Numm, Batchelors Solicitors
Excellent course - presented to our needs.
Patricia Nolan, Agfa Gevaert Ltd
Very positive and informative course. Great trainer.
Angela Skelton, Leicestershire County Council
This training allowed me to reflect on myself and recognise my areas requiring improvement.
Tembinkosi Muewira, Audit Commission
Excellent course & trainer
Saloi Chiadache, Ministry of Justice
I have learnt so much in todays session & am proud of the outcome.
Laura Kemsley, Improve Ltd
Will take really good techniques and use them.
Charlie Brady, Arla Foods
Great instructor open to real life situations. Many thanks. Great course.
Jason Holcombe, TUV Product Service
Great course, highly recommended.
Jason Marks, The Wrigley Company
I found this course really useful as it opened up my perceptions on how to identify different personalities.
Phil Redmond, BAM Nuttall Ltd
Tracey delivered the course really well and I felt that my specific areas of development were discussed in great detail, with tips and advice on how to improve.
Kelly Beech, Legal & General
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.
Julia Single, BAM Nuttall
Excellent day. Got a lot out of today, will recommend training to my organisation.
Barbara Coventry, Homes for Islington
Lots of tips given to help me with my day to day relationship with colleagues.
Donna Hammond, Seven Seas

Benefits

  • Identify the behaviours associated with good working relationships
  • How to set clear communication objectives
  • Identifying the needs of different audiences
  • Planning internal and external communication
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
18th May 2021
Full Day
£280.00
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16th Jun 2021
Full Day
£280.00
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16th Jul 2021
Full Day
£280.00
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16th Aug 2021
Full Day
£280.00
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16th Sep 2021
Full Day
£280.00
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15th Oct 2021
Full Day
£280.00
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16th Nov 2021
Full Day
£280.00
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16th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
1st Jun 2021
Birmingham
£480.00
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2nd Jun 2021
London
£480.00
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10th Jun 2021
Manchester
£480.00
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17th Jun 2021
Edinburgh
£480.00
Places
24th Jun 2021
Nottingham
£480.00
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1st Jul 2021
London
£480.00
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25th Aug 2021
Leeds
£480.00
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2nd Sep 2021
Bristol (Clifton)
£480.00
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9th Sep 2021
Birmingham
£480.00
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21st Sep 2021
London
£480.00
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View 7 more available dates
29th Sep 2021
Manchester
£480.00
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19th Oct 2021
Edinburgh
£480.00
Places
26th Oct 2021
Nottingham
£480.00
Places
1st Nov 2021
London
£480.00
Places
11th Nov 2021
Leeds
£480.00
Places
17th Nov 2021
Bristol (Clifton)
£480.00
Places
30th Nov 2021
Birmingham
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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