Closing Incoming Calls Effectively

1 Day
Bristol (Clifton) 4th Oct 2021
5th Oct 2021
5.5 hours

Course Overview

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.

This Closing Incoming Calls Effectively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Closing Incoming Calls Effectively London
Closing Incoming Calls Effectively Manchester
Closing Incoming Calls Effectively Nottingham
Closing Incoming Calls Effectively Birmingham
Closing Incoming Calls Effectively Bristol
Closing Incoming Calls Effectively Edinburgh
Closing Incoming Calls Effectively Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?

10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:15 - 11:30 Coffee Break

11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)

13:00 - 14:00 Lunch Break.

14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)

15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Excellent course, very well delivered and came away feeling confident with the different closing options.
Angela Burnett, Today Team
I found the course really beneficial and fun. I feel I now have confidence to try different ways to close business on calls.
Natalie Cooper, Today Team

Benefits

  • 20+ types of closing strategies
  • Greater confidence in handling objections positively
  • Understanding the customer\'s motivation
  • Overcoming customers' objections to the price
  • Individual sales issues discussed and resolved
Live Virtual Training
In-Person Training
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5th Oct 2021
Full Day
£280.00
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5th Nov 2021
Full Day
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6th Dec 2021
Full Day
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21st Jan 2022
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21st Feb 2022
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4th Mar 2022
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8th Apr 2022
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4th May 2022
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6th Jun 2022
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4th Jul 2022
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4th Aug 2022
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5th Sep 2022
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4th Oct 2022
Full Day
£280.00
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4th Nov 2022
Full Day
£280.00
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5th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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4th Oct 2021
Bristol (Clifton)
£430.00
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29th Oct 2021
Nottingham
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11th Nov 2021
Manchester
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13th Jan 2022
Leeds
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18th Jan 2022
London
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16th Feb 2022
Birmingham
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22nd Feb 2022
Edinburgh
£430.00
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30th Mar 2022
London
£430.00
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5th May 2022
Bristol (Clifton)
£430.00
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17th May 2022
Nottingham
£430.00
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6th Jun 2022
Manchester
£430.00
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20th Jun 2022
London
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20th Jul 2022
Leeds
£430.00
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4th Aug 2022
Birmingham
£430.00
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24th Aug 2022
Edinburgh
£430.00
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7th Sep 2022
London
£430.00
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3rd Oct 2022
Bristol (Clifton)
£430.00
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28th Oct 2022
Nottingham
£430.00
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10th Nov 2022
Manchester
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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