Closing Incoming Calls Effectively

1 Day
Bristol (Clifton) 4th May 2021
5th May 2021
5.5 hours

Course Overview

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.

This Closing Incoming Calls Effectively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Closing Incoming Calls Effectively London
Closing Incoming Calls Effectively Manchester
Closing Incoming Calls Effectively Nottingham
Closing Incoming Calls Effectively Birmingham
Closing Incoming Calls Effectively Bristol
Closing Incoming Calls Effectively Edinburgh
Closing Incoming Calls Effectively Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?

10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:15 - 11:30 Coffee Break

11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)

13:00 - 14:00 Lunch Break.

14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)

15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Excellent course, very well delivered and came away feeling confident with the different closing options.
Angela Burnett, Today Team
I found the course really beneficial and fun. I feel I now have confidence to try different ways to close business on calls.
Natalie Cooper, Today Team

Benefits

  • 20+ types of closing strategies
  • Greater confidence in handling objections positively
  • Understanding the customer\'s motivation
  • Overcoming customers' objections to the price
  • Individual sales issues discussed and resolved
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
5th May 2021
Full Day
£280.00
Places
4th Jun 2021
Full Day
£280.00
Places
5th Jul 2021
Full Day
£280.00
Places
5th Aug 2021
Full Day
£280.00
Places
6th Sep 2021
Full Day
£280.00
Places
5th Oct 2021
Full Day
£280.00
Places
5th Nov 2021
Full Day
£280.00
Places
6th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
4th May 2021
Bristol (Clifton)
£430.00
Places
18th May 2021
Nottingham
£430.00
Places
7th Jun 2021
Manchester
£430.00
Places
21st Jun 2021
London
£430.00
Places
21st Jul 2021
Leeds
£430.00
Places
5th Aug 2021
Birmingham
£430.00
Places
25th Aug 2021
Edinburgh
£430.00
Places
8th Sep 2021
London
£430.00
Places
4th Oct 2021
Bristol (Clifton)
£430.00
Places
29th Oct 2021
Nottingham
£430.00
Places
11th Nov 2021
Manchester
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places