Closing Incoming Calls Effectively

1 Day
Bristol (Clifton) 17th Jun 2024
1st Jul 2024
5.5 hours

Course Overview

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.

This Closing Incoming Calls Effectively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Closing Incoming Calls Effectively London
Closing Incoming Calls Effectively Manchester
Closing Incoming Calls Effectively Nottingham
Closing Incoming Calls Effectively Birmingham
Closing Incoming Calls Effectively Bristol
Closing Incoming Calls Effectively Edinburgh
Closing Incoming Calls Effectively Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?

10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:15 - 11:30 Coffee Break

11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)

13:00 - 14:00 Lunch Break.

14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)

15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Excellent course, very well delivered and came away feeling confident with the different closing options.
Angela Burnett, Today Team
I found the course really beneficial and fun. I feel I now have confidence to try different ways to close business on calls.
Natalie Cooper, Today Team

Benefits

  • 20+ types of closing strategies
  • Greater confidence in handling objections positively
  • Understanding the customer\'s motivation
  • Overcoming customers' objections to the price
  • Individual sales issues discussed and resolved
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
17th Jun 2024
Bristol (Clifton)
£430.00
17th Jun 2024
London
£430.00
19th Jun 2024
London
£430.00
26th Jun 2024
Edinburgh
£430.00
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26th Jun 2024
Leeds
£430.00
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2nd Jul 2024
Nottingham
£430.00
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5th Jul 2024
Bristol (Clifton)
£430.00
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17th Jul 2024
Leeds
£430.00
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17th Jul 2024
Birmingham
£430.00
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19th Jul 2024
London
£430.00
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22nd Jul 2024
Leeds
£430.00
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26th Jul 2024
Edinburgh
£430.00
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1st Aug 2024
Birmingham
£430.00
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2nd Aug 2024
Nottingham
£430.00
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6th Aug 2024
Birmingham
£430.00
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16th Aug 2024
Bristol (Clifton)
£430.00
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20th Aug 2024
Manchester
£430.00
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21st Aug 2024
Edinburgh
£430.00
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30th Aug 2024
Edinburgh
£430.00
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3rd Sep 2024
Nottingham
£430.00
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4th Sep 2024
London
£430.00
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12th Sep 2024
London
£430.00
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13th Sep 2024
Leeds
£430.00
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16th Sep 2024
Bristol (Clifton)
£430.00
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25th Sep 2024
Edinburgh
£430.00
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27th Sep 2024
Manchester
£430.00
Places
30th Sep 2024
Bristol (Clifton)
£430.00
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2nd Oct 2024
Nottingham
£430.00
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16th Oct 2024
Birmingham
£430.00
Places
21st Oct 2024
London
£430.00
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22nd Oct 2024
Leeds
£430.00
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24th Oct 2024
Manchester
£430.00
Places
25th Oct 2024
Nottingham
£430.00
Places
30th Oct 2024
Edinburgh
£430.00
Places
5th Nov 2024
Nottingham
£430.00
Places
7th Nov 2024
Manchester
£430.00
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8th Nov 2024
Bristol (Clifton)
£430.00
Places
21st Nov 2024
Birmingham
£430.00
Places
25th Nov 2024
London
£430.00
Places
26th Nov 2024
Leeds
£430.00
Places
29th Nov 2024
Edinburgh
£430.00
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3rd Dec 2024
Nottingham
£430.00
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5th Dec 2024
Manchester
£430.00
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6th Dec 2024
Birmingham
£430.00
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9th Dec 2024
Bristol (Clifton)
£430.00
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13th Dec 2024
Leeds
£430.00
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17th Dec 2024
Edinburgh
£430.00
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18th Dec 2024
London
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
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Per delegate£430.00
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Book your place on one of our online courses...
1st Jul 2024
Full Day
£280.00
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1st Aug 2024
Full Day
£280.00
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2nd Sep 2024
Full Day
£280.00
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1st Oct 2024
Full Day
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1st Nov 2024
Full Day
£280.00
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2nd Dec 2024
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
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