Dealing with Difficult People

1 Day
Bristol (Clifton) 9th Jul 2026
29th Jul 2026
5.5 hours

Course Overview

This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.

This Dealing with Difficult People course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Dealing with Difficult People London
Dealing with Difficult People Manchester
Dealing with Difficult People Nottingham
Dealing with Difficult People Birmingham
Dealing with Difficult People Bristol
Dealing with Difficult People Edinburgh
Dealing with Difficult People Leeds

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Here is a selection of courses that we think you might also be interested in.

Managing Conflict
Managing Difficult Staffing Situations
Handling Difficult Conversations Confidently - Half Day (pm)
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Managing Sickness And Absences
Advanced Customer Service for the Public Sector

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee – Course and Personal Objectives

10:00 - 10:30 A Difficult Exercise

10:30 - 11:00 Who’s Being Difficult and Why?

11:00 - 11:15 Coffee

11:15 - 11:45 People Skills – KASH or CARD?

11:45 - 13:00 Social Styles and Behaviour

13:00 - 13:45 Lunch

13:45 - 15:15 Communication - Negative Words/Danger Phrases
- Winning Words/Power Phrases
- Assertive Communication

15:15 - 15:30 Coffee

15:30 - 16:00 Why Does a Customer Complain?
Dealing with Complaints

16:00 - 16:15 Structure for a Difficult Conversation

16:15 - 16:30 What Next? - Summary & Action Plans Agreed

Testimonials

Good structured course. Well presented. Very informative.

Martyn Thomas, Safran Landing Systems UK Limited

I have really enjoyed today's training. Anna's delivery of the course was wonderful. It was easy to understand and she made the whole experience very worthwhile. Being in a very small group addded to the experience in a positive way.

Lynn Osborne-Moore, Al-Maktoum College of Higher Education

Fascinating and very useful.

Matt Pugh, Hägen Wolf

Enjoyable course, relevant to all situations.

Suzie Cornick, Averys Wine Merchant

Excellent course delivered at a very high standard.

Wesley Price, Itel Electronics Ltd

I have picked up some very useful life skills.

Chisara Eluka, NHS Employers

Really interesting and beneficial - thank you!

Rachel McGuigan, Bradshaws Direct

Valeria was an excellent trainer. Really enjoyed the course that was delivered.

Tomas Bryan, PJ Carey (Contractors) Ltd

Overall very impressed with the delivery of the course.

Chantelle Gumbs, Godrej UK

Brilliant course, tailored to individual needs!! Thank-you.

Sarah Baker, Sanctuary Housing Association

Excellent trainer. Professional and personable.

Rossidar Issimdar, Royal Bank of Scotland

Enjoyable day. Interesting insight into behavioural styles. A good session with some effective styles to change the way we use words and how I deal with people with different styles.

Louise Walker, Burton Hospital NHS Trust

Brilliant

Victoria Giblin, NHS

Excellent - well organised. Thoroughly enjoyed.

Anne Dancey, NHS

Course was very good.

Deana Woodward, Hillarys

I found today to be a very rewarding training session.

Nick Betts, University College Birmingham

Very well presented, engaging & informative. Thank-you.

Martin Bennett, University College Birmingham

Trainer was excellent.

Debbie Austin, University College Birmingham

Best course attended yet, trainer kept it interesting and fun throughout.

Rachel Farrell, University College Birmingham
It was great, could not be better
Yasser Alloqmane, Ringley
The content of the day was excellent, everything was covered clearly and thoroughly
Ben Brooks-Wilkin, S & B Herba Foods Ltd
Very good course overall. Trainer got message across very well with good humour and examples
Gavin Ivery, Gillette Uk Ltd
Extremely useful course, very happy the material was adapted to suit delegates needs. Great, beneficial day
Louise Seavons, DLA
Very good course, common sense approach.
Natalie Ives, Savills Insurance Services
Initially I thought the trainer was a bit overly erring towards touchy, feely stuff BUT realised it was actually very beneficial and useful. A lot of class participation - Great!
Lynne Madgwick, National Air Traffic Services

Benefits

  • Recognise classic profiles of difficult people and strategies for handling them
  • Pre-empt challenging situations and avoid escalating them further
  • Recognise personality types with which you may clash
  • Handle aggressive behaviour
  • Calm angry, upset and unresponsive individuals
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
9th Jul 2026
Bristol (Clifton)
£450.00
10th Jul 2026
Nottingham
£450.00
24th Jul 2026
London
£450.00
Places
28th Jul 2026
Manchester
£450.00
Places
29th Jul 2026
Birmingham
£450.00
Places
30th Jul 2026
Leeds
£450.00
Places
3rd Aug 2026
Edinburgh
£450.00
Places
17th Aug 2026
Nottingham
£450.00
Places
18th Aug 2026
London
£450.00
Places
27th Aug 2026
Edinburgh
£450.00
Places
View 121 more available dates
28th Aug 2026
Leeds
£450.00
Places
28th Aug 2026
Birmingham
£450.00
Places
9th Sep 2026
Bristol (Clifton)
£450.00
Places
9th Sep 2026
Manchester
£450.00
Places
11th Sep 2026
Nottingham
£450.00
Places
18th Sep 2026
London
£450.00
Places
23rd Sep 2026
Bristol (Clifton)
£450.00
Places
28th Sep 2026
Birmingham
£450.00
Places
29th Sep 2026
Edinburgh
£450.00
Places
5th Oct 2026
Leeds
£450.00
Places
7th Oct 2026
Manchester
£450.00
Places
12th Oct 2026
Birmingham
£450.00
Places
19th Oct 2026
Nottingham
£450.00
Places
26th Oct 2026
Bristol (Clifton)
£450.00
Places
3rd Nov 2026
Manchester
£450.00
Places
3rd Nov 2026
Leeds
£450.00
Places
6th Nov 2026
Edinburgh
£450.00
Places
6th Nov 2026
London
£450.00
Places
11th Nov 2026
Nottingham
£450.00
Places
23rd Nov 2026
Birmingham
£450.00
Places
1st Dec 2026
Edinburgh
£450.00
Places
1st Dec 2026
Leeds
£450.00
Places
1st Dec 2026
London
£450.00
Places
4th Dec 2026
Bristol (Clifton)
£450.00
Places
8th Dec 2026
Manchester
£450.00
Places
10th Dec 2026
Nottingham
£450.00
Places
16th Dec 2026
Birmingham
£450.00
Places
23rd Dec 2026
Bristol (Clifton)
£450.00
Places
24th Dec 2026
London
£450.00
Places
30th Dec 2026
Edinburgh
£450.00
Places
7th Jan 2027
Nottingham
£450.00
Places
8th Jan 2027
Manchester
£450.00
Places
12th Jan 2027
Birmingham
£450.00
Places
15th Jan 2027
London
£450.00
Places
20th Jan 2027
Birmingham
£450.00
Places
21st Jan 2027
Bristol (Clifton)
£450.00
Places
21st Jan 2027
Manchester
£450.00
Places
26th Jan 2027
Bristol (Clifton)
£450.00
Places
27th Jan 2027
Edinburgh
£450.00
Places
29th Jan 2027
Leeds
£450.00
Places
1st Feb 2027
Nottingham
£450.00
Places
4th Feb 2027
Birmingham
£450.00
Places
16th Feb 2027
London
£450.00
Places
17th Feb 2027
Birmingham
£450.00
Places
18th Feb 2027
Leeds
£450.00
Places
23rd Feb 2027
Bristol (Clifton)
£450.00
Places
23rd Feb 2027
London
£450.00
Places
24th Feb 2027
Edinburgh
£450.00
Places
26th Feb 2027
Manchester
£450.00
Places
2nd Mar 2027
Nottingham
£450.00
Places
4th Mar 2027
Birmingham
£450.00
Places
5th Mar 2027
Leeds
£450.00
Places
11th Mar 2027
London
£450.00
Places
15th Mar 2027
Manchester
£450.00
Places
16th Mar 2027
Manchester
£450.00
Places
17th Mar 2027
Birmingham
£450.00
Places
18th Mar 2027
Leeds
£450.00
Places
22nd Mar 2027
Bristol (Clifton)
£450.00
Places
25th Mar 2027
Edinburgh
£450.00
Places
1st Apr 2027
Nottingham
£450.00
Places
5th Apr 2027
London
£450.00
Places
12th Apr 2027
Edinburgh
£450.00
Places
13th Apr 2027
Birmingham
£450.00
Places
21st Apr 2027
London
£450.00
Places
27th Apr 2027
Leeds
£450.00
Places
29th Apr 2027
Bristol (Clifton)
£450.00
Places
30th Apr 2027
Manchester
£450.00
Places
4th May 2027
London
£450.00
Places
5th May 2027
Manchester
£450.00
Places
7th May 2027
Nottingham
£450.00
Places
11th May 2027
Birmingham
£450.00
Places
21st May 2027
Bristol (Clifton)
£450.00
Places
24th May 2027
London
£450.00
Places
27th May 2027
Leeds
£450.00
Places
1st Jun 2027
Manchester
£450.00
Places
3rd Jun 2027
Leeds
£450.00
Places
7th Jun 2027
Edinburgh
£450.00
Places
11th Jun 2027
Nottingham
£450.00
Places
16th Jun 2027
Leeds
£450.00
Places
17th Jun 2027
Birmingham
£450.00
Places
18th Jun 2027
Leeds
£450.00
Places
24th Jun 2027
Bristol (Clifton)
£450.00
Places
1st Jul 2027
London
£450.00
Places
2nd Jul 2027
Edinburgh
£450.00
Places
8th Jul 2027
Bristol (Clifton)
£450.00
Places
9th Jul 2027
Nottingham
£450.00
Places
23rd Jul 2027
London
£450.00
Places
27th Jul 2027
Manchester
£450.00
Places
28th Jul 2027
Birmingham
£450.00
Places
29th Jul 2027
Leeds
£450.00
Places
2nd Aug 2027
Edinburgh
£450.00
Places
16th Aug 2027
Nottingham
£450.00
Places
17th Aug 2027
London
£450.00
Places
26th Aug 2027
Edinburgh
£450.00
Places
27th Aug 2027
Leeds
£450.00
Places
27th Aug 2027
Birmingham
£450.00
Places
8th Sep 2027
Bristol (Clifton)
£450.00
Places
8th Sep 2027
Manchester
£450.00
Places
10th Sep 2027
Nottingham
£450.00
Places
17th Sep 2027
London
£450.00
Places
22nd Sep 2027
Bristol (Clifton)
£450.00
Places
27th Sep 2027
Birmingham
£450.00
Places
28th Sep 2027
Edinburgh
£450.00
Places
4th Oct 2027
Leeds
£450.00
Places
6th Oct 2027
Manchester
£450.00
Places
11th Oct 2027
Birmingham
£450.00
Places
18th Oct 2027
Nottingham
£450.00
Places
25th Oct 2027
Bristol (Clifton)
£450.00
Places
2nd Nov 2027
Manchester
£450.00
Places
2nd Nov 2027
Leeds
£450.00
Places
5th Nov 2027
Edinburgh
£450.00
Places
5th Nov 2027
London
£450.00
Places
10th Nov 2027
Nottingham
£450.00
Places
22nd Nov 2027
Birmingham
£450.00
Places
30th Nov 2027
Edinburgh
£450.00
Places
30th Nov 2027
Leeds
£450.00
Places
30th Nov 2027
London
£450.00
Places
3rd Dec 2027
Bristol (Clifton)
£450.00
Places
7th Dec 2027
Manchester
£450.00
Places
9th Dec 2027
Nottingham
£450.00
Places
15th Dec 2027
Birmingham
£450.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,150.00
6-10 delegates £1,600.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£1,250.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£450.00
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Book your place on one of our online courses...
29th Jul 2026
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
Places
3rd Aug 2026
Full Day
£375.00
Places
26th Aug 2026
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
Places
3rd Sep 2026
Full Day
£375.00
Places
22nd Sep 2026
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
Places
6th Oct 2026
Full Day
£375.00
Places
21st Oct 2026
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
Places
3rd Nov 2026
Full Day
£375.00
Places
17th Nov 2026
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
Places
8th Dec 2026
Full Day
£375.00
Places
View 13 more available dates
22nd Dec 2026
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
Places
5th Jan 2027
Full Day
£325.00
Places
10th Feb 2027
Full Day
£325.00
Places
9th Mar 2027
Full Day
£325.00
Places
5th Apr 2027
Full Day
£325.00
Places
11th May 2027
Full Day
£375.00
Places
1st Jun 2027
Full Day
£375.00
Places
1st Jul 2027
Full Day
£375.00
Places
2nd Aug 2027
Full Day
£375.00
Places
2nd Sep 2027
Full Day
£375.00
Places
5th Oct 2027
Full Day
£375.00
Places
2nd Nov 2027
Full Day
£375.00
Places
7th Dec 2027
Full Day
£375.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £800.00
Each additional £375.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£650.00
1 day 1-2-1 virtually£670.00
U-Choose Virtual Training
Per delegate£325.00
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