Objection Handling Skills course

Course Overview

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.

This Objection Handling Skills course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Objection Handling Skills London
Objection Handling Skills Manchester
Objection Handling Skills Nottingham
Objection Handling Skills Birmingham
Objection Handling Skills Bristol
Objection Handling Skills Edinburgh
Objection Handling Skills Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Advanced Closing Skills
Negotiating to a Satisfactory Close
Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days)
Closing The Sale & Dealing With Objections
Winning Ways to Close a Deal - Half Day (pm)
How to say 'No' and retain Customer Satisfaction
Key Selling Skills

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)

10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)

10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)

11:00 - 11:15 Coffee break

11:15 - 12:00 Role Play (Here delegates work in pairs and look at real life scenarios. Objection handling put into practice.)

12:00 - 12:45 Test (A test to ensure all delegates have understood and remembered the concepts discussed in the course.)

12:45 - 13:30 Lunch

13:30 - 15:00 Types Of Closes (23 closes are analysed)

15:00 - 16:30 What Type of Closer Are You? (Personal test)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Attended virtual 1-2-1

Excellently delivered and well-paced session, which was tailored to my role and business needs.

It was interactive and made me think about fundamental factors including rapport building, body language and visual cues to support this process with customers. Techniques were introduced in objection handling which can be referred to in customer discussions and believe these will be valuable in overcoming these.

A better understanding was gained on closing techniques that can be utilised to provide a toolkit of options. An assessment of the type of sales/account manager I am was also included to inform future focuses and increase success.

Alexander Steel, GRESB

Great training. Trainer really approachable and engaging!

Simon Wallace, Smas Worksafe

Very engaging throughout 10/10.

Ryan Smith, Smas Worksafe

Very useful and informative session especially in small group. Individual action points from trainer were super.

Chloe Wilde, Snap.hr

Very beneficial in a gret timeframe.

Ashley Burnip, Leicestershire Garden Design Co Ltd

I feel the presentation was delivered in a manner which made it interesting and easy to focus.

Saffron Holdsworth, The Superior real estate Group Ltd

Very well presented, high impact.

Ben Mason, UK Persona

This was a superb training day.

Warren Bouchier, Absolutely Training

Excellent.

Justin Conneff, Absolutely Training

Benefits

To handle and overcome objections at all levels
How to maximise profit through negotiation
How to apply a close to a negotiating situation
Understand the importance of customer care in a sales environment