Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.
This Objection Handling Skills course is available throughout the UK.
CPD Value 5.5 Hours
- To handle and overcome objections at all levels
- How to maximise profit through negotiation
- How to apply a close to a negotiating situation
- Understand the importance of customer care in a sales environment
Our Birmingham training venue
This course is available in the following locataions:
Objection Handling Skills London
Objection Handling Skills Bristol
Objection Handling Skills Manchester
Objection Handling Skills Edinburgh
Objection Handling Skills Nottingham
Objection Handling Skills Leeds