This course qualifies for Continuous Professional Development hours. Learn more about CPD
Timetable
09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment. 10.30-11.15: Product knowledge. The backbone of amazing customer service. 11.15-11.30: Coffee break 11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13.45: Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15.45: Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference. 16.45:- Finish Summary and Action Plan.
Benefits
Understand the key elements of outstanding customer service
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
How to develop an awareness of competitors and how to use this to improve your own service
Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
In-Person Training
Live Virtual Training
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29th Jun 2026
Bristol (Clifton)
£450.00
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Nottingham
£450.00
3rd Jul 2026
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13th Jul 2026
London
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16th Jul 2026
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3rd Sep 2026
Manchester
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11th Sep 2026
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21st Sep 2026
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28th Sep 2026
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16th Oct 2026
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22nd Oct 2026
Birmingham
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29th Oct 2026
Bristol (Clifton)
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Edinburgh
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Manchester
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Edinburgh
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Birmingham
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12th Nov 2026
Nottingham
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23rd Nov 2026
Leeds
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25th Nov 2026
London
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31st Mar 2027
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Manchester
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16th Apr 2027
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27th Apr 2027
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29th Apr 2027
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30th Apr 2027
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Manchester
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7th May 2027
Nottingham
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13th May 2027
London
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20th May 2027
Leeds
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26th May 2027
Bristol (Clifton)
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28th May 2027
Birmingham
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Leeds
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24th Jun 2027
Manchester
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24th Jun 2027
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28th Jun 2027
Bristol (Clifton)
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30th Jun 2027
Nottingham
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2nd Jul 2027
Edinburgh
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12th Jul 2027
London
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15th Jul 2027
Bristol (Clifton)
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Birmingham
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30th Jul 2027
Manchester
£450.00
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30th Jul 2027
Leeds
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5th Aug 2027
Edinburgh
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12th Aug 2027
Nottingham
£450.00
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18th Aug 2027
Bristol (Clifton)
£450.00
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20th Aug 2027
London
£450.00
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24th Aug 2027
Leeds
£450.00
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25th Aug 2027
Manchester
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Birmingham
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Manchester
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10th Sep 2027
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10th Sep 2027
Nottingham
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16th Sep 2027
Leeds
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20th Sep 2027
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Bristol (Clifton)
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Birmingham
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Manchester
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11th Oct 2027
Nottingham
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London
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20th Oct 2027
Leeds
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21st Oct 2027
Birmingham
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28th Oct 2027
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24th Nov 2027
London
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Bristol (Clifton)
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Birmingham
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Edinburgh
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Nottingham
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Bristol (Clifton)
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Leeds
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,150.00
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Each additional £100.00
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½ day on-site£1,250.00
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Per delegate£450.00
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29th Jun 2026
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29th Nov 2027
Full Day
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £800.00
Each additional £375.00
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½ day 1-2-1 virtually£650.00
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In-House Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Trainer’s travel & accommodation (within mainland UK) i.e. no hidden expenses – the price is fixed
Each delegate receives fully comprehensive training notes and a certificate of attendance in PDF format will be emailed to them within 2 weeks of completion of the course.
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
Virtual Private Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Each delegate receives fully comprehensive training notes and a certificate of attendance
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
What is 1-to-1 executive coaching?
1-to-1 executive coaching can be based on any of the 200 plus courses that PTP provides. We would normally cover the full course in half the duration on a 1-2-1 basis. So a full day course would become a ½ day 1-2-1 session and a 2-day course would become a 1-day 1-2-1 session. Please note for our shorter courses, we only offer a minimum of ½ a day for executive coaching. The fees includes an initial telephone conference call and a call post the session which can be for feedback and action planning.
Who does 1-to-1 executive coaching suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general.
How much is 1-to-1 executive coaching?
A 1-to-1 executive coaching session at your offices costs from as little as £750 + VAT for 1/2 a day or £1250 + vat for a full day.
You can book any date you wish 4 weeks hence, if you need a session sooner, please contact info@ptp.co.uk and we will see if we can offer you an earlier slot.
What is 1-to-1 executive coaching?
1-to-1 executive coaching can be based on any of the 200 plus courses that PTP provides. We would normally cover the full course in half the duration on a 1-2-1 basis. So a full day course would become a ½ day 1-2-1 session and a 2-day course would become a 1-day 1-2-1 session. Please note for our shorter courses, we only offer a minimum of ½ a day for executive coaching.
The fees includes an initial telephone conference call and a call post the session which can be for feedback and action planning.
Who does 1-to-1 executive coaching suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general.
How much is 1-to-1 executive coaching?
A 1-to-1 virtual executive coaching session costs from as little as £600 + VAT for 1/2 a day or £950 + vat for a full day.
You can book any date you wish 4 weeks hence, if you need a session sooner, please contact info@ptp.co.uk and we will see if we can offer you an earlier slot.
What is U-Choose?
Choose from any of the 200 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, comprehensive training notes and a certificate of attendance in PDF format will be emailed to them within 4 weeks of completion of the course.
A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.
Why should you book U-Choose?
If you cant find a date on our website that works for you, simply choose a date at a PTP venue that does. We will create a new public course date that you have chosen but even if we don't get any other bookings, it will be guaranteed to run.
What is U-Choose?
Choose from any of the 200 plus courses that PTP provides on a date that suits you. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want when you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.
Why should you book U-Choose?
If you cant find a date on our website that works for you, simply choose a date at a PTP venue that does. We will create a new public course date that you have chosen but even if we don't get any other bookings, it will be guaranteed to run.
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