Developing Assertiveness Skills in the Public Sector

1 Day
Leeds 30th Jul 2025
4th Aug 2025
5.5 hours

Course Overview

Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.

 

This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.

CPD Value 5.5 Hours

Course Locations

Developing Assertiveness Skills in the Public Sector London
Developing Assertiveness Skills in the Public Sector Manchester
Developing Assertiveness Skills in the Public Sector Nottingham
Developing Assertiveness Skills in the Public Sector Birmingham
Developing Assertiveness Skills in the Public Sector Bristol
Developing Assertiveness Skills in the Public Sector Edinburgh
Developing Assertiveness Skills in the Public Sector Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Masterclass in Being more Assertive and Confident in the Workplace - Half Day (pm)
Influencing Skills
Objection Handling Skills
Assertiveness & Building Personal Confidence
Building Personal & Professional Confidence
Managing Bullying at Work

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09.30 - 09.45     Coffee and course objectives
 
09.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
 
10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
 
11.15 - 11.30    Coffee
 
11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
 
12.45 - 13.45    Lunch
 
13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
 
15.15 - 15.30    Break
 
15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
 
16.30 Summary and Action Plan

Benefits

  • Improved interpersonal communication skills
  • A more positive attitude towards self and others
  • Increased understanding of how to build and sustain levels of confidence
  • Increased awareness of how personal belief systems shape experience
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
30th Jul 2025
Leeds
£490.00
4th Aug 2025
Manchester
£490.00
6th Aug 2025
Edinburgh
£490.00
8th Aug 2025
Nottingham
£490.00
Places
18th Aug 2025
Birmingham
£490.00
Places
19th Aug 2025
Bristol (Clifton)
£490.00
Places
27th Aug 2025
Leeds
£490.00
Places
1st Sep 2025
London
£490.00
Places
5th Sep 2025
Manchester
£490.00
Places
9th Sep 2025
Edinburgh
£490.00
Places
View 77 more available dates
11th Sep 2025
Nottingham
£490.00
Places
12th Sep 2025
Leeds
£490.00
Places
16th Sep 2025
London
£490.00
Places
23rd Sep 2025
Birmingham
£490.00
Places
26th Sep 2025
Bristol (Clifton)
£490.00
Places
2nd Oct 2025
Edinburgh
£490.00
Places
6th Oct 2025
Manchester
£490.00
Places
10th Oct 2025
Nottingham
£490.00
Places
20th Oct 2025
Birmingham
£490.00
Places
23rd Oct 2025
Edinburgh
£490.00
Places
30th Oct 2025
London
£490.00
Places
3rd Nov 2025
Bristol (Clifton)
£490.00
Places
6th Nov 2025
Leeds
£490.00
Places
10th Nov 2025
Manchester
£490.00
Places
11th Nov 2025
Nottingham
£490.00
Places
13th Nov 2025
Bristol (Clifton)
£490.00
Places
17th Nov 2025
Leeds
£490.00
Places
25th Nov 2025
Birmingham
£490.00
Places
27th Nov 2025
Manchester
£490.00
Places
2nd Dec 2025
Edinburgh
£490.00
Places
8th Dec 2025
London
£490.00
Places
12th Dec 2025
Nottingham
£490.00
Places
16th Dec 2025
Birmingham
£490.00
Places
17th Dec 2025
Edinburgh
£490.00
Places
19th Dec 2025
London
£490.00
Places
23rd Dec 2025
Manchester
£490.00
Places
29th Dec 2025
Bristol (Clifton)
£490.00
Places
31st Dec 2025
Leeds
£490.00
Places
9th Jan 2026
Nottingham
£490.00
Places
13th Jan 2026
London
£490.00
Places
14th Jan 2026
Bristol (Clifton)
£490.00
Places
16th Jan 2026
Manchester
£490.00
Places
20th Jan 2026
Birmingham
£490.00
Places
23rd Jan 2026
Leeds
£490.00
Places
27th Jan 2026
Manchester
£490.00
Places
27th Jan 2026
Nottingham
£490.00
Places
29th Jan 2026
Edinburgh
£490.00
Places
30th Jan 2026
London
£490.00
Places
2nd Feb 2026
Nottingham
£490.00
Places
6th Feb 2026
Birmingham
£490.00
Places
12th Feb 2026
Bristol (Clifton)
£490.00
Places
16th Feb 2026
London
£490.00
Places
19th Feb 2026
Leeds
£490.00
Places
23rd Feb 2026
Bristol (Clifton)
£490.00
Places
24th Feb 2026
Manchester
£490.00
Places
26th Aug 2026
Leeds
£490.00
Places
1st Sep 2026
London
£490.00
Places
7th Sep 2026
Manchester
£490.00
Places
9th Sep 2026
Edinburgh
£490.00
Places
11th Sep 2026
Nottingham
£490.00
Places
14th Sep 2026
Leeds
£490.00
Places
16th Sep 2026
London
£490.00
Places
23rd Sep 2026
Birmingham
£490.00
Places
28th Sep 2026
Bristol (Clifton)
£490.00
Places
2nd Oct 2026
Edinburgh
£490.00
Places
6th Oct 2026
Manchester
£490.00
Places
12th Oct 2026
Nottingham
£490.00
Places
20th Oct 2026
Birmingham
£490.00
Places
23rd Oct 2026
Edinburgh
£490.00
Places
30th Oct 2026
London
£490.00
Places
3rd Nov 2026
Bristol (Clifton)
£490.00
Places
6th Nov 2026
Leeds
£490.00
Places
10th Nov 2026
Manchester
£490.00
Places
11th Nov 2026
Nottingham
£490.00
Places
13th Nov 2026
Bristol (Clifton)
£490.00
Places
17th Nov 2026
Leeds
£490.00
Places
25th Nov 2026
Birmingham
£490.00
Places
27th Nov 2026
Manchester
£490.00
Places
2nd Dec 2026
Edinburgh
£490.00
Places
8th Dec 2026
London
£490.00
Places
14th Dec 2026
Nottingham
£490.00
Places
16th Dec 2026
Birmingham
£490.00
Places
17th Dec 2026
Edinburgh
£490.00
Places
21st Dec 2026
London
£490.00
Places
23rd Dec 2026
Manchester
£490.00
Places
29th Dec 2026
Bristol (Clifton)
£490.00
Places
31st Dec 2026
Leeds
£490.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,250.00
6-10 delegates £1,690.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£1,250.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£490.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
4th Aug 2025
Full Day
£325.00
Places
15th Sep 2025
Full Day
£325.00
Places
14th Oct 2025
Full Day
£325.00
Places
14th Nov 2025
Full Day
£325.00
Places
10th Dec 2025
Full Day
£325.00
Places
13th Jan 2026
Full Day
£325.00
Places
13th Feb 2026
Full Day
£325.00
Places
24th Feb 2026
Full Day
£325.00
Places
14th Apr 2026
Full Day
£325.00
Places
13th May 2026
Full Day
£325.00
Places
View 7 more available dates
12th Jun 2026
Full Day
£325.00
Places
13th Jul 2026
Full Day
£325.00
Places
3rd Aug 2026
Full Day
£325.00
Places
15th Sep 2026
Full Day
£325.00
Places
14th Oct 2026
Full Day
£325.00
Places
16th Nov 2026
Full Day
£325.00
Places
10th Dec 2026
Full Day
£325.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £800.00
Each additional £325.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£650.00
1 day 1-2-1 virtually£650.00
U-Choose Virtual Training
Per delegate£325.00
Places
Duration