Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles.
This Through the Customers' Eyes course is available throughout the UK.
CPD Value 5.5 Hours
- Understand the value of brands
- The importance of customer care in retaining business
- An understanding of how their business compares to the competition
- A plan to ensure they meet and exceed customer expectations
Our Bristol training venue
Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.By Rail
Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by airEngineers House is a 20 minute drive from Bristol City Airport.
This course is available in the following locataions:
Through the Customers' Eyes London
Through the Customers' Eyes Manchester
Through the Customers' Eyes Leeds
Through the Customers' Eyes Edinburgh
Through the Customers' Eyes Nottingham
Through the Customers' Eyes Birmingham