Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.
This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- How to handle objections in a positive way
- The ability to negotiate at all levels
- To understand the importance of excellent customer care in a sales environment
Our London training venue
PTP's courses take place in the heart of the City of London.
PTP's London venue has great transport links with several tube stations the nearest being James’s Park. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London
&Meetings
83 Victoria Street
London
SW1H 0HW
0800 073 0499
This course is available in the following locataions:
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Leeds
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Birmingham