Excellent Customer Care - Incoming Calls Nottingham

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

• Greater confidence when taking incoming calls
• Telephone etiquette when answering, holding or transferring calls
• Understand the importance of customer care in relation to incoming calls
• How to handle complaints in a positive way

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This course is available in the following locations:

Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Birmingham
Excellent Customer Care - Incoming Calls Leeds