Excellent Customer Care - Incoming Calls London

Course Category
Course Location

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

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SalesTraining in London at The Minories

Our London training venue

PTP's courses take place in the heart of the City of London.

PTP's London venue has great transport links with several tube stations with a 5 minute walk the nearest being Aldgate. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Address

London
&Meetings

150 MinoriesStreet 

London 
EC3V 0BT
08000 730499


This course is available in the following locataions:

Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Leeds
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham

Book your place on one of our scheduled courses...
8th Feb 2022
London
£430.00
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11th May 2022
London
£430.00
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8th Sep 2022
London
£430.00
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15th Nov 2022
London
£430.00
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