Excellent Customer Care - Incoming Calls Edinburgh

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This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

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SalesTraining in Edinburgh at Edinburgh training venue

Our Edinburgh training venue

PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.

PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Address

Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street 

Edinburgh 
EH1 1SU


This course is available in the following locataions:

Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham
Excellent Customer Care - Incoming Calls Leeds

Book your place on one of our scheduled courses...
16th Mar 2022
Edinburgh
£430.00
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11th Jul 2022
Edinburgh
£430.00
Places
20th Oct 2022
Edinburgh
£430.00
Places