Excellent Customer Care - Incoming Calls Bristol

Course Category
Course Location

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

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Our Bristol training venue

Our Bristol training venue

Directions

By Road

Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.

By Rail

Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).

Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning

Travelling by airEngineers House is a 20 minute drive from Bristol City Airport.

Address

Bristol
EEF Venues
Engineers House
Clifton Down Road
Clifton
Bristol
BS1 4BQ


This course is available in the following locataions:

Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Leeds
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham

Book your place on one of our scheduled courses...
24th Mar 2022
Bristol (Clifton)
£430.00
Places
30th Jun 2022
Bristol (Clifton)
£430.00
Places
12th Oct 2022
Bristol (Clifton)
£430.00
Places