Delivering Excellence via Email and on the Telephone Manchester
This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Course Benefits
Gives you all the tools you need to be outstanding on the telephone and via email
Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
Incorporates a 10 top tips action plan that you can apply immediately to your business.
View Full Course Details
Our Manchester training venue
Our Manchester Venue Address
Manchester Holiday Inn MediaCity UK Salford Manchester M50 2HT 0161 813 1040
This course is available in the following locataions:
Delivering Excellence via Email and on the Telephone London Delivering Excellence via Email and on the Telephone Bristol Delivering Excellence via Email and on the Telephone Leeds Delivering Excellence via Email and on the Telephone Edinburgh Delivering Excellence via Email and on the Telephone Nottingham Delivering Excellence via Email and on the Telephone Birmingham
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24th Sep 2025
Manchester
£450.00
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6th Nov 2025
Manchester
£450.00
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8th Dec 2025
Manchester
£450.00
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16th Dec 2025
Manchester
£450.00
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19th Jan 2026
Manchester
£450.00
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26th Jan 2026
Manchester
£450.00
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12th Feb 2026
Manchester
£450.00
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2nd Mar 2026
Manchester
£450.00
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13th Mar 2026
Manchester
£450.00
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18th Mar 2026
Manchester
£450.00
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1st May 2026
Manchester
£450.00
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18th May 2026
Manchester
£450.00
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20th May 2026
Manchester
£450.00
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22nd Jun 2026
Manchester
£450.00
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4th Aug 2026
Manchester
£450.00
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8th Sep 2026
Manchester
£450.00
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24th Sep 2026
Manchester
£450.00
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6th Nov 2026
Manchester
£450.00
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8th Dec 2026
Manchester
£450.00
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16th Dec 2026
Manchester
£450.00
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