This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.
This The Effective Administrator course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
Recognition of the attributes of an effective administrator & understanding of the role
Systems & procedures for managing workload & successfully keeping track of tasks
Methods for assessing priorities & effective time management
Understanding how to deal with difficult situations & resolve conflict
Recognition of differing behavioural styles & how to develop working relationships
Demonstrate effective communication skills and build rapport via effective questioning & listening skills