Introduction to Account Management London

Course Category
Course Location

This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.

The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them and how these standards can be used as benchmarks for dealing with their own clients.

This Introduction to Account Management training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • An understanding of the value added by Good Customer care
  • Knowledge of how to manage Good Customer Care
  • An understanding of the need to set standards
  • How to develop customer relationships from a business development perspective

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SalesTraining in London at The Minories

Our London training venue

PTP's courses take place in the heart of the City of London.

PTP's London venue has great transport links with several tube stations with a 5 minute walk the nearest being Aldgate. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Address

London
&Meetings

150 MinoriesStreet 

London 
EC3V 0BT
08000 730499


This course is available in the following locataions:

Introduction to Account Management Bristol
Introduction to Account Management Manchester
Introduction to Account Management Leeds
Introduction to Account Management Edinburgh
Introduction to Account Management Nottingham
Introduction to Account Management Birmingham

Book your place on one of our scheduled courses...
1st Nov 2022
London
£430.00
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17th Feb 2023
London
£430.00
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8th Jun 2023
London
£430.00
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11th Aug 2023
London
£430.00
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31st Oct 2023
London
£430.00
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