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Introduction to Account Management Bristol

This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.

The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them and how these standards can be used as benchmarks for dealing with their own clients.

This Introduction to Account Management training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • An understanding of the value added by Good Customer care
  • Knowledge of how to manage Good Customer Care
  • An understanding of the need to set standards
  • How to develop customer relationships from a business development perspective

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Our Bristol training venue

Our Bristol training venue

Directions

By Road

Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.

By Rail

Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).

Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning

Travelling by airEngineers House is a 20 minute drive from Bristol City Airport.

Address

Bristol
EEF Venues
Engineers House
Clifton Down Road
Clifton
Bristol
BS1 4BQ


This course is available in the following locataions:

Introduction to Account Management London
Introduction to Account Management Manchester
Introduction to Account Management Leeds
Introduction to Account Management Edinburgh
Introduction to Account Management Nottingham
Introduction to Account Management Birmingham

Booking your course

Introduction to Account Management upcoming dates in Bristol (Clifton):

07/07/2020
£430.00
05/01/2021
£430.00
06/07/2021
£430.00

To book simply click the tick icon next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page.

To see all future dates across the UK click here

Other training options:

Inhouse training
Up to 5 delegates:
£1100.00
Up to 10 delegates:
£1500.00
Additional over 10 per delegate:
£100.00
1-2-1 training £600.00 per session
U-Choose from £430.00 per delegate
(a minimum of 2 places to be booked)

What our clients say

Fantastic course very helpful & really enjoyed. - Amelia Davis-Pogson, Innovantage
An excellent awareness course. It has re-evaluated some items currently used but will now be improved upon. - Shelley Jones, Crew 2000
Very good session. Will definitely assist/improve my selling techniques. - Seema Patel, Affinity Sutton
Excellent, much more confident after the day of cold calling. - Alexander Ring, Bright Brown Chartered Accountants
Course has focussed what I do on phone, will reduce time required (better for me & customer). - Ian Veal, TUV Product Service
I found the techniques of handling gatekeepers extremely valuable. - Phil Almond, TUV Product Service
Very good course, well delivered. - Guy Finch, Media Hut
Thought the course was excellent and found it very helpful. - Craig Wilkinson, Amada UK Ltd.
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In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.