Excellent Customer Care - Incoming Calls Manchester

Course Category
Course Location

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

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SalesTraining in Manchester at Cheadle House

Our Manchester training venue

PTP's courses take place in the De Vere Hotel in Cheadle just a few miles from Manchester city centre and within a mile of Manchester airport.

PTP's Manchester venue has plenty of on-site free car parking. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Address

Manchester
Cheadle House
Cheadle Royal Business Park 
Cheadle 
Manchester 
SK8 3FS
0844 980 2303


This course is available in the following locataions:

Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Leeds
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham

Book your place on one of our scheduled courses...
1st Mar 2022
Manchester
£430.00
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9th Jun 2022
Manchester
£430.00
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29th Sep 2022
Manchester
£430.00
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6th Dec 2022
Manchester
£430.00
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