This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
- Greater confidence when taking incoming calls
- Telephone etiquette when answering, holding or transferring calls
- Understand the importance of customer care in relation to incoming calls
- How to handle complaints in a positive way
Our Leeds South hotel is just a few miles away from the city centre and located in the suburb of Morley, close to the intersection of the M1 and M62. Facilities on site include free Wifi, an ultra-modern gym with studios, steam room & sauna, a 25m swimming pool, a bustling pub and restaurant, and an onsite Starbucks.
Overnight accommodation can be booked directly with Village Hotels.
This course is available in the following locataions:
Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham