Delivering Excellence via Email and on the Telephone Nottingham
This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Course Benefits
Gives you all the tools you need to be outstanding on the telephone and via email
Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
Incorporates a 10 top tips action plan that you can apply immediately to your business.
PTP's courses take place at the Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
PTP's Nottingham venue has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
Address
Nottingham WigWag - The Meeting Space Martindale House, The Green, Ruddington Nottingham Nottinghamshire Tel 0115 824 2310
This course is available in the following locataions:
