Very good course. Very hands on & interesting & thought provoking.
- Ron Blackhord, Bryan Brothers.
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.
This Customer Satisfaction as a Selling Tool course is available throughout the UK.
CPD Value 5.5 Hours
- Understanding the need to be pro-active in customer care
- A personally developed script to approach customers regarding service levels
- Well rehearsed answers to complaints and compliments
- How to turn complaints and compliments into more business
Our London training venue
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
This course is available in the following locations:
Customer Satisfaction as a Selling Tool Bristol
Customer Satisfaction as a Selling Tool Manchester
Customer Satisfaction as a Selling Tool Leeds
Customer Satisfaction as a Selling Tool Edinburgh
Customer Satisfaction as a Selling Tool Nottingham
Customer Satisfaction as a Selling Tool Birmingham