This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.
This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
How to handle objections
Understand the importance of customer care in a sales environment
How to handle complaints in a positive way
How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
View Full Course Details
Our Edinburgh training venue
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Edinburgh Training and Conference Venue
16 St. Mary's Street
This course is available in the following locataions:
Customer Care London
Customer Care Bristol
Customer Care Manchester
Customer Care Nottingham
Customer Care Birmingham
Customer Care Leeds
Book your place on one of our scheduled courses...