Excellent presentation and very good logical advice - Thank you
- Philip Baggard, Tate & Lyle Sugars
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- To increase confidence in taking all incoming calls
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
Our London training venue
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London
&Meetings
150 Minories
Aldgate
London
EC3N 1LS
This course is available in the following locations:
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Leeds
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham