Call Centre - Achieving Best Practice Nottingham

Course Category
Course Location

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone 'etiquette' when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way Agreeing best practice methods
  • Agreeing best practice methods

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Sales Training in Nottingham

Our Nottingham training venue

PTP's courses take place at the Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.

PTP's Nottingham venue has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.

Address

Nottingham
WigWag - The Meeting Space
Martindale House, The Green, Ruddington
Nottingham
Nottinghamshire
Tel 0115 824 2310


This course is available in the following locataions:

Call Centre - Achieving Best Practice London
Call Centre - Achieving Best Practice Bristol
Call Centre - Achieving Best Practice Manchester
Call Centre - Achieving Best Practice Edinburgh
Call Centre - Achieving Best Practice Birmingham
Call Centre - Achieving Best Practice Leeds

Book your place on one of our scheduled courses...
26th Oct 2022
Nottingham
£430.00
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