Call Centre - Achieving Best Practice Nottingham

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

• Greater confidence when taking incoming calls
• Telephone 'etiquette' when answering, holding or transferring calls
• Understand the importance of customer care in relation to incoming calls
• How to handle complaints in a positive way Agreeing best practice methods
• Agreeing best practice methods

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This course is available in the following locations:

Call Centre - Achieving Best Practice London
Call Centre - Achieving Best Practice Bristol
Call Centre - Achieving Best Practice Manchester
Call Centre - Achieving Best Practice Edinburgh
Call Centre - Achieving Best Practice Birmingham
Call Centre - Achieving Best Practice Leeds