Call Centre - Achieving Best Practice Manchester

Course Category
Course Location

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone 'etiquette' when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way Agreeing best practice methods
  • Agreeing best practice methods

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SalesTraining in Manchester at Cheadle House

Our Manchester training venue

PTP's courses take place in the De Vere Hotel in Cheadle just a few miles from Manchester city centre and within a mile of Manchester airport.

PTP's Manchester venue has plenty of on-site free car parking. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Address

Manchester
Cheadle House
Cheadle Royal Business Park 
Cheadle 
Manchester 
SK8 3FS
0844 980 2303


This course is available in the following locataions:

Call Centre - Achieving Best Practice London
Call Centre - Achieving Best Practice Bristol
Call Centre - Achieving Best Practice Leeds
Call Centre - Achieving Best Practice Edinburgh
Call Centre - Achieving Best Practice Nottingham
Call Centre - Achieving Best Practice Birmingham