Call Centre - Achieving Best Practice London

Course Category
Course Location

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone 'etiquette' when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way Agreeing best practice methods
  • Agreeing best practice methods

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SalesTraining in London at The Minories

Our London training venue

PTP's courses take place in the heart of the City of London.

PTP's London venue has great transport links with several tube stations with a 5 minute walk the nearest being Aldgate. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Address

London
&Meetings

150 MinoriesStreet 

London 
EC3N 1LST
08000 730499


This course is available in the following locataions:

Call Centre - Achieving Best Practice Bristol
Call Centre - Achieving Best Practice Manchester
Call Centre - Achieving Best Practice Leeds
Call Centre - Achieving Best Practice Edinburgh
Call Centre - Achieving Best Practice Nottingham
Call Centre - Achieving Best Practice Birmingham

Book your place on one of our scheduled courses...
17th Jun 2022
London
£430.00
Places
6th Sep 2022
London
£430.00
Places