Handling Difficult Conversations Confidently - Half Day (pm) Leeds
This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.
CPD Value 3 Hours
Course Benefits
Better understanding of personality types and the best ways of communicating with others according to their preferences
Techniques for tackling difficult topics and the opportunity to practice in a safe environment
Insight into the mistakes most often made holding crucial conversations and how to avoid them
A step-by-step guide for handling challenging conversations
