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Developing Assertiveness Skills in the Public Sector- Virtual Training

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  • Developing Assertiveness Skills in the Public Sector- Virtual Training - Overview

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    Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.

     

    This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.

    CPD Value 5.5 Hours

    Course Locations

    Developing Assertiveness Skills in the Public Sector London
    Developing Assertiveness Skills in the Public Sector Manchester
    Developing Assertiveness Skills in the Public Sector Nottingham
    Developing Assertiveness Skills in the Public Sector Birmingham
    Developing Assertiveness Skills in the Public Sector Bristol
    Developing Assertiveness Skills in the Public Sector Edinburgh
    Developing Assertiveness Skills in the Public Sector Leeds

    What is CPD?

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  • Developing Assertiveness Skills in the Public Sector- Virtual Training - Timetable

    09.30 - 09.45     Coffee and course objectives
     
    09.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
     
    10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
    What are your blockages to being assertive and why?
     
    11.15 - 11.30    Coffee
     
    11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
    Passive, Aggressive, Assertive
    Getting your point across correctly and appropriately using assertive techniques including
    Basic, Broken Record, Negotiation, Negative feelings
    Handling aggression and passivity in others
     
    12.45 - 13.45    Lunch
     
    13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
    Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
     
    15.15 - 15.30    Break
     
    15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
     
    16.30 Summary and Action Plan

  • Developing Assertiveness Skills in the Public Sector- Virtual Training - Benefits

    • Improved interpersonal communication skills
    • A more positive attitude towards self and others
    • Increased understanding of how to build and sustain levels of confidence
    • Increased awareness of how personal belief systems shape experience
  • Developing Assertiveness Skills in the Public Sector- Virtual Training - Books

Booking your course

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To book simply click the tick Book icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the Location to view details on the location. Alternatively, add this course to your wish list

Developing Assertiveness Skills in the Public Sector- Virtual Training upcoming dates:

Other training options:

Inhouse training
Up to 5 delegates:
£880.00
Up to 10 delegates:
£1380.00
Additional over 10 per delegate:
£100.00
1-2-1 training £600.00 per session

Alternatively contact us to discuss your training needs

Call 01509 889632

Email us at info@ptp.co.uk

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.