Course Overview
Conflict: no matter how hard we try to avoid it, it happens to all of us from time to time. Not many of us like it, and even fewer of us handle it well. There is no way to stop it happening altogether but with some tried and tested tips and techniques you can learn to handle it better, reduce the likelihood of it escalating to an uncomfortable confrontation and, maybe, reduce the possibility of it happening too often in the future.
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