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Customer Satisfaction as a Selling Tool- Virtual Training

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  • Customer Satisfaction as a Selling Tool- Virtual Training - Overview

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    This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.

    This Customer Satisfaction as a Selling Tool course is available throughout the UK.

    CPD Value 5.5 Hours

    Course Locations

    Customer Satisfaction as a Selling Tool London
    Customer Satisfaction as a Selling Tool Manchester
    Customer Satisfaction as a Selling Tool Nottingham
    Customer Satisfaction as a Selling Tool Birmingham
    Customer Satisfaction as a Selling Tool Bristol
    Customer Satisfaction as a Selling Tool Edinburgh
    Customer Satisfaction as a Selling Tool Leeds

    What is CPD?

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  • Customer Satisfaction as a Selling Tool- Virtual Training - Timetable

    09:30 - 10:00 Coffee & Course Objectives

    10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)

    10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions

    11:15 - 11:30 Coffee Break

    11:30 - 12:15 Objection Handling

    12:15 - 13:00 Role Plays

    13:00 - 14:00 Lunch Break

    14:00 - 15:00 Customer Care Role Plays in Groups

    15:00 - 15:30 Developing Best Practice

    15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care

    16:30 - 16:45 Summary & Action Plans Agreed

  • Customer Satisfaction as a Selling Tool- Virtual Training - Benefits

    • Understanding the need to be pro-active in customer care
    • A personally developed script to approach customers regarding service levels
    • Well rehearsed answers to complaints and compliments
    • How to turn complaints and compliments into more business
  • Customer Satisfaction as a Selling Tool- Virtual Training - Books

Face-to-Face Live Virtual Training

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Address

Face-to-Face Live Virtual Training
Online Tutorials


Aberdeenshire
LE12 6TU

Directions

Booking your course

4 ways to take your courses

To book simply click the tick Book icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the Location to view details on the location. Alternatively, add this course to your wish list

Customer Satisfaction as a Selling Tool- Virtual Training upcoming dates:

Other training options:

Inhouse training
Up to 5 delegates:
£880.00
Up to 10 delegates:
£1380.00
Additional over 10 per delegate:
£100.00
1-2-1 training £600.00 per session

Alternatively contact us to discuss your training needs

Call 01509 889632

Email us at info@ptp.co.uk

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.