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Customer Care- Virtual Training

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  • Customer Care- Virtual Training - Overview

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    This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

    This customer care training course is available throughout the UK.

    CPD Value 5.5 Hours

    Course Locations

    Customer Care London
    Customer Care Manchester
    Customer Care Nottingham
    Customer Care Birmingham
    Customer Care Bristol
    Customer Care Edinburgh
    Customer Care Leeds

    What is CPD?

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  • Customer Care- Virtual Training - Timetable

    09:30 - 10:00 Coffee & Introduction

    10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.)

    10:30 - 11:15 Customer Care (Ways of improving relationships with customers)

    11:15 - 11:30 Coffee Break

    11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

    12:30 - 13:00 Being the Best at Customer Care

    13:00 - 14:00 Lunch Break.

    14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them? Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged.

    14:45 - 15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

    15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints, enquiries and existing customers.)

    16:30 Summary & Action Plans Agreed

  • Customer Care- Virtual Training - Benefits

    • How to handle objections
    • Understand the importance of customer care in a sales environment
    • How to handle complaints in a positive way
    • How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
  • Customer Care- Virtual Training - Books

Face-to-Face Live Virtual Training

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Address

Face-to-Face Live Virtual Training
Online Tutorials


Aberdeenshire
LE12 6TU

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Booking your course

4 ways to take your courses

To book simply click the tick Book icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the Location to view details on the location. Alternatively, add this course to your wish list

Customer Care- Virtual Training upcoming dates:

Other training options:

Inhouse training
Up to 5 delegates:
£880.00
Up to 10 delegates:
£1380.00
Additional over 10 per delegate:
£100.00
1-2-1 training £600.00 per session

Alternatively contact us to discuss your training needs

Call 01509 889632

Email us at info@ptp.co.uk

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.