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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training

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  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Overview

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    An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

    CPD Value 5.5 Hours

    Course Locations

    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry London
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Manchester
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Nottingham
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Birmingham
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Bristol
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Edinburgh
    Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Leeds

    What is CPD?

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  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Timetable

    9.30-10.00:                       Coffee and Intro.  What makes customer service amazing?

    10.00-10.30:                     The essentials of advanced customer service and how to deliver them in the leisure industry.

    10.30-11.15:                      Product knowledge. The backbone of amazing customer service.

    11.15-11.30:                      Coffee break

    11.30-12.15:                      Don’t ignore your competitors. Stay ahead of the game and how to implement it.

    12.15-12.45:                       Advanced communication skills. The WOW factor.

    12.45-13.45:                       Lunch

    13.45-14.45:                       Inspiring our colleagues and employer.  How can we get everyone involved?  Case studies. Let’s do it their way.

    14.45-15.45:                       Sales is everyone’s business in customer service.

    15.45-16.45                       Complaint handling strategies. How to get customer feedback that makes the difference.

    Finish.                                Now let’s do it!      Action Plan.

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Benefits

    • Understand the key elements of outstanding customer service.
    • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
    • How to develop an awareness of competitors and how to use this to improve your own service.
    • Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
    • Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
    • Recognise and develop selling skills to promote our services
    • Feedback forms. What works? How to ensure customer feedback.
    • Understand effective complaint handling formulas that resolve every time.
  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training - Books

Face-to-Face Live Virtual Training

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Face-to-Face Live Virtual Training
Online Tutorials


Aberdeenshire
LE12 6TU

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Booking your course

4 ways to take your courses

To book simply click the tick Book icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the Location to view details on the location. Alternatively, add this course to your wish list

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training upcoming dates:

Other training options:

Inhouse training
Up to 5 delegates:
£880.00
Up to 10 delegates:
£1380.00
Additional over 10 per delegate:
£100.00
1-2-1 training £600.00 per session

Alternatively contact us to discuss your training needs

Call 01509 889632

Email us at info@ptp.co.uk

In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.