Our key benefits of customer service training programs
Customer service is at the heart of every business, whatever the sector. Without strong customer service it’s difficult to attract and retain...

Tips for improving your public speaking skills
If you’re not a big fan of public speaking then you’re not alone – a 2013 survey found that fear of public speaking is a more pressing...

How to run effective meetings
Meetings can be useful, innovative and constructive – a great use of everyone’s time. However, they can also be quite the opposite. Recent...

Our top 7 tips for closing sales over the phone
Closing sales over the phone can be a real challenge. Without being able to read body language or look someone in the eye it can be tough to...
