Archive: Dec 2013

Stress Management Training Success

PTP’s 1-day Stress Management training course was again very well received.

Alison Scott, Queen Maragaret University commented,

Enjoyed the day and appreciated the structure and content with flexibility and free discussion.

and Paul Coates from Homes in Sedgemoor wrote on his feedback form:

The stress management training course was very enjoyable and was challenging and thought provoking. Thank you.

According to a  recent survey by Panorama research, over half of small and medium sized businesses claim stress is an issue in their workplace.

A recent CIPD Absent Management survey revealed stress is the most common cause of long-term absence from work in the UK.

And the HSE website states, over 10 million working days were lost in Britain due to work-related stress.

This is a practical stress management training course designed to show you how to reduce stress by managing pressure better. You will learn how to stay more in control of yourself as pressure increases so you can still perform well and achieve results. You will also learn how to relax quickly in any situation, keep your confidence and energy levels high, and begin to achieve the work/home/life balance you want.

Benefits of attending PTP’s Stress Management Training Course

Techniques to reduce stress and achieve more by handling pressure better
The ability to recognise the early warning signs of stress
Ways to relax quickly in real-life situations
Methods to keep confidence and energy levels high
Clarification of the work/life balance they personally want
Ways to take more control of their life and reactions in pressured situations

More praise for PTP’s Stress Management Training Course

Credit Control Training Success with M&S

PTP recently ran a 1-day credit control training course for Marks and Spencers and delegates were delighted.

Sales Training – Customer Care Training – 2014 Price Reduction

2014 Sales Training & Customer Care Training

Courses from £195

PTP is pleased to announce that for a trial period, we have reduced the price of our Customer Care and Sales Training courses. 1/2 day courses will be just £195 and 1-day open courses in sales training and customer care training will now cost just £295 and 1-day tailored in-house training for sales and customer care starts at just £850 for groups of up to 5 delegates.
To view our 16 Customer Care Training courses click here
To view our 50 Sales Training courses please click here

Also we have managed to keep  all our Management, Finance and Personal Development courses at the same prices for 2014.
To view our 78 Management Training courses please click here
To view our 17 Finance and Planning  Training Courses click here
To view our 26 Personal Development Courses please click here

Special Training Offers – Sales Training, Customer Care Training, Management Training

In addition to these price reductions and price freezes, you can get your training budgets to go even further with some specially selected courses below.
Click on the course titles below to find details about the courses including hour by hour timetables, content and training benefits of each course….

All those marked with an * you get the following discount structure:
Book 2 places get 25% off each booking
Book 3-5 places you get 40% off each booking
Book 6-10 places you get 50% off each booking

Training Offers in London

Advanced Facilitation Skills – 2 days  15/16th January*
Coaching & Mentoring  8th January*
Developing Assertiveness Skills in the Public Sector  12th February*
Essential Advertising 17th January – 40% discount
Influencing Skills  29th January*
Interpreting Financial Statements 7th January*
Managing Budgets  23rd January – 25% discount
Managing Effective Meetings  27th January – 30% discount
Managing People on Projects  28th January – 25% discount
Managing Remote Teams  5th February*
Personal Effectiveness  28th January*
Stress Management  15th January – 25% discount
Successful Sales Presentations  29th January – 25% discount
The Client Meeting – Face to Face Selling 19th February – 40% discount
The Effective Administrator  23rd January*
Time Management 9th January*

Training Offers in the Midlands

Advanced Closing Skills  12th March – Nottingham – 50% discount
Assertiveness & Building Personal Confidence 8th January – Nottingham*
Introduction to HR Skills   24th April – Birmingham – 25% discount
Leadership & Management Skills  – 24th January – Birmingham – 30% discount
The Roles and Responsibilities of a Director 14th January – Nottingham*

Training Offers in Bristol

Customer Satisfaction as a Selling Tool   3rd January – 40% discount
Dealing with Incoming Calls Positively  22nd January – 40% discount
Essential Management Skills – 2 days  7/8th January*
Introduction to Management & Supervisory Skills  14th February*

Training Offers in Leeds

Advanced Presentation Skills 11th February*
Assertiveness & Building Personal Confidence  9th January*
Creativity and Innovation 2 days  3rd & 4th February – 25% discount

Training Offers in Manchester

Essential Management Skills – 2 days  7/8th January*
Finance for Non-Finance Managers  16th January – 15% discount
Introduction to Account Management  20th January – 20% discount
Personal Development for Professionals  14th January*

Training Offers in Edinburgh

Essential Management Skills – 2 days  29/30th January – 35% discount
Introduction to Management & Supervisory Skills  15th January – 20% discount
Leadership & Management Skills  – 21st January*
Practical Project Management – 2 days – 23/24th January*
Sales Negotiation Skills  12th May*
The Roles & Responsibilities of a Director 22nd January – 20% discount
Time Management  6th February – 30% discount
Train the Trainer – 2 days  6/7th February – 30% discount
All those marked with an * you get the following discount structure:
Book 2 places get 25% off each booking
Book 3-5 places you get 40% off each booking
Book 6-10 places you get 50% off each booking

Normal fees for our Management Training, Finance and Personal Development courses before the above discounts are:
1/2 day courses £250
1 day courses £450
2 day courses £850

And for our Customer Care Training and Sales Training courses before the above discounts are:
1/2 day courses £195
1 day courses £295
2 day courses £550

In addition to the discounts above, you get a further 5% if you book and pay on-line. (Please note this is optional and you have the choice to pay by invoice when booking on-line.

Kind regards

Marc Holland
Managing Director
Practical Training for Professionals
01509 889632
marc@ptp.co.uk
www.ptp.co.uk

Cold Calling – Why sales people hate it!

I recently ran our cold calling course entitled Generating New Business by Telephone.  This was delivered to a group of well-seasoned van and truck salesmen who weren’t really expecting much.

I had got the job as their Manager had been on one of my courses 10 years previously. As the course started and I went through the volumes of calls I expected them to make in a day (100-200) they looked even more sceptical. The problem with cold calling is if you are not taught the correct techniques and don’t  put in the hard work and discipline it simply doesn’t work. If you try without the right correct coaching things go wrong quickly and people give up blaming the whole process saying, ‘cold calling doesn’t work‘.

The beauty of this PTP course is that having explained the techniques, the trainer (in this case me), makes live calls on a hands-free phone using lists the delegates had generated during the course and as pre-course work. I much prefer this demonstration when things go wrong (too often on this course things go too well and participants just think the trainer is magically good at cold calling and they could not see themselves emulating this success).

Fortunately on the first 20 calls I had a rough time! I was blocked by gatekeepers and told by decision-makers they had no interest quite abruptly and in some cases people were quite rude. This is where I surprised the delegates by saying,

‘When cold calling this is exactly what to expect and the good news is that it will put off your competition from ever making these calls’.

Persevering, I carried on and managed to talk to decision-makers who were in the market for vans and trucks and wanted further information and appointments.

After some role play, the sales people started making cold calls and to their surprise were very successful, in fact dare I admit it, they had a better success rate than me! Between us we had made just over 100 call attempts in 6 hours and spoken to the decision-maker 19 times and got 11 people interested of which 6 were deemed very hot leads (One of the hot leads was coming to view a new truck the following day – now that is a hot lead!). They all agreed if they could generate 6 hot leads everyday they would be extremely happy!

Of course, you can’t make cold calls all day everyday but even when salespeople are busy, it was agreed that a minimum of half a day week should be done hopefully generating 6 leads. This will ensure all salespeople have a continual flow of new leads to work with self-generated by their own cold calling efforts.

This course is designed especially for B2B and we do not deliver training designed at calling people cold in their homes. (For more details click here.)

Benefits of attending PTP’s Cold Calling Training course:

• • Greater confidence generating new business by telephone
  • Effective techniques for telephone prospecting
  • Development of an individual style
  • The ability to make direct contact with the decision-maker
  • Genuine leads generated on the course

Praise for PTP’s Cold Calling Training Course:

Customer Care Training for Finance Staff ‘Excellent’

PTP’s customer care training course, Customer Excellence for the Finance Environment was delivered recently to two of Zoopla’s employees.

Cynthia Taylor commented on this customer care training course,

‘I have enjoyed every minute of the course today. The trainer was excellent.’

and Simon Jones commented on this customer care training day,

‘The level of engagement from the trainer was outstanding.’

Benefits of this customer care training include:

• A greater understanding of the customers needs and how they rate customer excellence

• Understand why customers complain especially when there is a financial implication and how to put things right

• A greater understanding of the basic financial acts that govern what we do

• How to measure and track customer excellence

PTP delivers 14 customer care training courses including:

• Outstanding Customer Care Skills

  Excellent Customer care – Incoming calls

  Dealing with Difficult People

  More praise for PTP’s customer care training courses:

  Very good course overall. Trainer got message across very well with good humour and examples– Gavin Ivery, Gillette Uk Ltd

  The content of the day was excellent, everything was covered clearly and thoroughly– Ben Brooks-Wilkin, S& B Herba Foods Ltd

  It was great, could not be better– Yasser Alloqmane, Ringley

  To view all PTPs customer care training courses click here.

   

Leadership Skills Training ‘Enlightening’

PTP’s courses leadership skills training course, Success in Leadership & Motivation Skills was recently attended by Siobhan Flecknie of BNP Paribas Real Estate.

She commented on this leadership skills course,

‘This leadership skills course has been enlightening‘.

PTP specialises in training leadership skills and motivation skills both key attributes a world class manager needs to perfect. This 1-day course shows how leadership skills can be developed through looking at the different leadership models.

Benefits of PTP’s Success in Leadership & Motivation Skills:

• • Develop essential leadership skills to create a customer-focused team
  • Understand leadership models and how they can apply to the workplace
  • Develop your skills in delegation and understand its importance in developing staff
  • Learn how to motivate your team so they achieve their potential, through the latest motivational techniques
  • Understand the crucial role of outstanding communication
  • Top tips on excellent communication methods
  • A step by step formula that will guide you through the essentials of conflict resolution
  • A practical assessment of your leadership skills with coaching tips to build upon your strengths and combat your weaknesses

  PTP also runs a 1-day course entitled Leadership & Management Skills which focuses more on management styles.

  Benefits of PTP’s Leadership & Management Skills:

  • • The opportunity to make the transition from technical/operative to a leadership/ management role
    • An opportunity to develop some of the key skills required to lead a team to obtain results and achieve organisational objectives
    • An insight into the power of successful motivation to the benefit of all parties
    • An ability to make the correct decision in varying circumstances
    • The building of greater confidence in delegating in a variety of situations
    • An understanding of the causes of stress and how appropriate leadership and management can alleviate stress

    Feedback from delegates is typical of the one below:

    I found the session extremely useful. It was interactive and provided invaluable guidance and insight into developing leadership & management skills.
    – Michelle Petrons, Language Line Services

    To view all PTP’s leadership Skills and Management Skills courses please click here.