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This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.
This People Management Skills for Secretaries & Pas course is available throughout the UK.
CPD Value 5.5 Hours
People Management Skills for Secretaries & PAs London
People Management Skills for Secretaries & PAs Manchester
People Management Skills for Secretaries & PAs Nottingham
People Management Skills for Secretaries & PAs Birmingham
People Management Skills for Secretaries & PAs Bristol
People Management Skills for Secretaries & PAs Edinburgh
People Management Skills for Secretaries & PAs Leeds
09:30 - 10:00 Coffee, Course Objectives & Personal Objectives
10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)
10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)
10:45 - 11:00 Coffee break
11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)
11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)
12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)
12:30 - 13:30 Lunch
13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)
14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)
14:30 - 15:00 Optimising communications
(A look at how to really make a point!)
15:00 - 15:15 Tea!)
15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)
16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)
16:30 Summary & Action Plans Agreed
- Mary Marks, Brunel University
- Rachel Russell, Brunel University
- Lisa Berry, Weightmans
Very good day.
- Carole Walker, Weightmans LLP
The course was really helpful and each of us were able to get involved.
- Claire Hazelhurst, Weightmans LLP
I enjoyed the course and feel I got a lot from it.
- Carole Hayward, Weightmans LLP
Trainer was great, adapted scenarios to suit those attending. Will recommend for more staff members.
- Dawn Griffiths, Weightmans LLP
A very good and useful course. I would recommend firm to send other secretaries on this course.
- Yvonne Roberts, Weightmans LLP
Very helpful.
- Amy Ashton, Weightmans LLP
I found the course well put together and enjoyable and achieved much from attending it.
- Karen Higgins, Douglas Borough Council
The course was extremely enjoyable and intersting, both in what we learned and how it could be applied to our workplace.
- Jan Kieg, Douglas Borough Council
Brilliant course and tutor - delivered everything I wanted and more.
- Chloe Walker, Ferrero UK, Thorntons
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London
&Meetings
150 Minories
Aldgate
Aberdeenshire
EC3N 1LS
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
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Bristol (Clifton)
EEF Venues
Engineers House, Clifton Down Road, Clifton
Bristol
BS1 4BQ
By Road: Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.
Travelling by rail Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by air Engineers House is a 20 minute drive from Bristol City Airport.
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Nottingham
Village Hotel Club Nottingham
Brailsford Way, Chilwell
Nottinghamshire
NG9 6DL
Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
It has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
By Road:
From Junction 25 of the M1 via Brian Clough Way
Take the A52 to Toton, continue on the B6003 take Swiney way to Brailsford way.
From Nottingham City
Head South on Carrington Street towards Queensbridge Road
Take A453 onto Queens Road
Take A6005 to Barton Lane for 6.7miles and then onto Brailsford Way
By Train:
Take East Midlands train from Nottingham Main Station to Attenborough Train Station Beeston. 11mins
Please call 0115 993 2350 if you have any queries regarding the location of the venue.
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London
&Meetings
150 Minories
Aldgate
Aberdeenshire
EC3N 1LS
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
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Leeds
Landmark
No 1 Leeds, 26 Whitehall Road
West Yorkshire
LS12 1BE
Venue Information
The No. 1 Leeds Building is located just 9 minutes’ walk West of Leeds City Centre,
within easy reach of the city’s main financial, business and commercial districts,
including Leeds City Train station
Directions:
By Road
Directly adjacent to slip road to M621 linking to the M62 and M1.
Please call i2 on the number above to enquire as to the availability of on-site visitor parking. Please note that
there is no general visitor car parking available on site.
Nearest car park: Town Centre Car Parks Ltd, 7 Whitehall Road, Leeds, LS1 4AW (0845 222 1234)
By Public Transport
Leeds City Train Station: 9 minute walk.
By Air
Leeds Bradford Airport: 8.9 miles. Transfer time from city centre: approximately 4 minutes
Bus transfers from city centre are available up to every 6 minutes Mondays to Fridays
Travelling by bicycle
The No. 1 Leeds building offers free secure on site storage facilities for bicycles. Bike racks, showers and
changing rooms.
For information on reaching the building by bicycle visit Sustrans (www.sustrans.org.uk)
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Birmingham
Landmark, 2 Snow Hill
Queensway
West Midlands
B4 6GA
PTP's courses take place in Birmingham city centre right next to Snow Hill Station.
PTPs Birmingham venue has excellent transport links and is right next to a multi story NCP. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
By Road:
From the M6 - Exit at junction 6 on to the A38M sign posted City Centre. Continue
straight ahead for 2 miles. At the end of the motorway sign, continue straight ahead onto the flyover, curving around to the right.
At the end of the flyover, exit left, before the underpass
(Royal Angus hotel)
Continue ahead to a set of pedestrian lights, followed almost immediately by a set of traffic lights.
Take the exit Left after the set of traffic lights and the destination is on the right-hand side
Parking
The nearest car park is Snowhill car park which is situated in Snowhill station which is approx 1 minute walk.
By Rail.
Tram: Next door to Snowhill Tram station linking more than 20 stations around Birmingham.
By Air
Birmingham international airport is situated approximately 9 miles to the south east of the city
and can accessed by road or connecting services from New Street Station.
By Bus:
Next door to Lloyd House bus stop
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Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street
Midlothian
EH1 1SU
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
By Rail:
Waverley Station.By Air
Edinburgh Airport.By car
There are three multi-storey car parks a few minutes walk from Edinburgh Training and Conference Venue with a 10% discounted rate at the St John's Hill NCP car park.Disabled Access
Disabled access is available throughout the Edinburgh Training and Conference Venue. For specific queries please call us on 0131 538 8333Loading map...
London
&Meetings
150 Minories
Aldgate
Aberdeenshire
EC3N 1LS
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
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Bristol (Clifton)
EEF Venues
Engineers House, Clifton Down Road, Clifton
Bristol
BS1 4BQ
By Road: Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.
Travelling by rail Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by air Engineers House is a 20 minute drive from Bristol City Airport.
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Nottingham
Village Hotel Club Nottingham
Brailsford Way, Chilwell
Nottinghamshire
NG9 6DL
Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
It has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
By Road:
From Junction 25 of the M1 via Brian Clough Way
Take the A52 to Toton, continue on the B6003 take Swiney way to Brailsford way.
From Nottingham City
Head South on Carrington Street towards Queensbridge Road
Take A453 onto Queens Road
Take A6005 to Barton Lane for 6.7miles and then onto Brailsford Way
By Train:
Take East Midlands train from Nottingham Main Station to Attenborough Train Station Beeston. 11mins
Please call 0115 993 2350 if you have any queries regarding the location of the venue.
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Manchester
Cheadle House
Cheadle Royal Business Park
Cheadle
Greater Manchester
SK8 3FS
PTP's courses take place in the De Vere Hotel in Cheadle just a few miles from Manchester city centre and within a mile of Manchester airport.
PTP's Manchester venue has plenty of on-site free car parking. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
By Road:
From the M60
Exit at Junction 3 and take the A34 (dual carriageway) signed to Cheadle and Cheadle Royal.
Continue through the first set of traffic lights, then take the first exit from the A34 signed to Cheadle Royal. At the roundabout take the 4th exit onto Cheadle Royal Business Park. Continue along this road where you will pass David Lloyd Leisure on the left. Cheadle House is located on the right hand side. Park inside the barrier car park.
From the M56
Exit at Junction 5 signposted to the Airport. Take the left hand lane following signs for Terminal 2.
At roundabout go straight on, signposted A5166, Wimslow. At next junction follow signs for All Traffic. At round-a-bout follow sign for A5166 Cheadle.
At the first set of traffic lights (facing Manchester International Office Centre) turn left towards Heald Green. At the next set of traffic lights, turn right towards Heald Green and Cheadle, passing Heald Green railway station (Finney Lane).
Continue for 1.5 miles until the next set of traffic lights and turn left. Go straight over the first roundabout and left at the second, into Cheadle Royal Business Park. Follow the main road, go straight over the next mini roundabout and Cheadle House in on the right.
Park inside the barrier car park.
From the M6 northbound
Exit at Junction 19. Take the A556 through Mere Turn right onto the M56. Follow the instructions above.
By Rail 15 minutes drive to either Stockport or Wilmslow stations. (Both InterCity lines)
If you require a taxi please contact our reception team: 0844 980 2303
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London
&Meetings
150 Minories
Aldgate
Aberdeenshire
EC3N 1LS
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
To book simply click the tick Location to view details on the location. Alternatively, add this course to your wish list
icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click thePeople Management Skills for Secretaries & PAs upcoming dates:
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Other training options:
Alternatively contact us to discuss your training needs
Call 01509 889632
Email us at info@ptp.co.uk
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.