Gaining Commitment on the Telephone

1 Day
Birmingham 6th Nov 2024
7th Nov 2024
5.5 hours

Course Overview

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

This Gaining Commitment on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Gaining Commitment on the Telephone London
Gaining Commitment on the Telephone Manchester
Gaining Commitment on the Telephone Nottingham
Gaining Commitment on the Telephone Birmingham
Gaining Commitment on the Telephone Bristol
Gaining Commitment on the Telephone Edinburgh
Gaining Commitment on the Telephone Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Telephone Techniques - Incoming & Outgoing Calls
Dealing with Incoming Calls Positively
Winning More Business on the Telephone
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
Closing Incoming Calls Effectively
Advanced Telephone Prospecting
Advanced Closing Skills

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

I was pleasntly surprised, it was not as daunting as I thought it would be. Actually quite enjoyable.

Petra Hancock, The Smallpiece Trust

Very good - excellent trainer.

Sarah Williams, ENTO

Impressed and pleasantly surprised.

Emily Bridges, ENTO
Couse well-structured and informative but also fun.
Stephen Bennett, Access Point
Excellent delivery, nice informal style, got the message across.
Adam Slater, Access Point

Benefits

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • To discuss and resolve any problems
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
6th Nov 2024
Birmingham
£430.00
8th Nov 2024
Nottingham
£430.00
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13th Nov 2024
London
£430.00
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19th Nov 2024
Leeds
£430.00
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20th Nov 2024
Bristol (Clifton)
£430.00
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20th Nov 2024
Manchester
£430.00
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27th Nov 2024
Edinburgh
£430.00
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6th Dec 2024
Bristol (Clifton)
£430.00
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10th Dec 2024
Nottingham
£430.00
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11th Dec 2024
Manchester
£430.00
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13th Dec 2024
Birmingham
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16th Dec 2024
London
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18th Dec 2024
Leeds
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20th Dec 2024
Edinburgh
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7th Jan 2025
Birmingham
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8th Jan 2025
Bristol (Clifton)
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9th Jan 2025
Manchester
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15th Jan 2025
Nottingham
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20th Jan 2025
Leeds
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20th Jan 2025
London
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30th Jan 2025
Edinburgh
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Leeds
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London
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Bristol (Clifton)
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Manchester
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Edinburgh
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Birmingham
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6th Mar 2025
Birmingham
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20th Mar 2025
Bristol (Clifton)
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Nottingham
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London
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Manchester
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Bristol (Clifton)
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10th Oct 2025
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13th Oct 2025
Nottingham
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16th Oct 2025
Manchester
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17th Oct 2025
London
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23rd Oct 2025
Leeds
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29th Oct 2025
Bristol (Clifton)
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14th Nov 2025
Birmingham
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18th Nov 2025
Nottingham
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21st Nov 2025
London
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27th Nov 2025
Leeds
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28th Nov 2025
Bristol (Clifton)
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28th Nov 2025
Manchester
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5th Dec 2025
Edinburgh
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16th Dec 2025
Bristol (Clifton)
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Manchester
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London
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Leeds
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7th Nov 2024
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...or create a training session that suits you using one of the options below.
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1-2 delegates £580.00
Each additional £80.00
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