"Credit Controllers wish to control credit rather than chase debt."
As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.Submit a Review
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 Utilising positive communication skills to Influence and Persuade
11:00 - 11:15 Coffee Break
11:15 - 13:00 Credit Controllers as an integral part of the customer journey
13:00 - 14:00 Lunch
14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.
15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.
16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed
Engineers House, Clifton Down Road, Clifton
By Road: Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.
Travelling by rail Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by air Engineers House is a 20 minute drive from Bristol City Airport.
Park Plaza Leeds
Located in the city centre, Park Plaza Leeds puts you an easy walk or drive from the area's best attractions and makes it convenient to catch a train or flight for destinations farther afield.
For exact directions for reaching the hotel, please consult Google Maps. There is no parking at Park Plaza Leeds, however there are several car parks in the area, like at Q-Park Sovereign Square (LS1 4AG) where you can receive concessionary rates.
From Leeds Bradford Airport (LBA)
Take the 757 bus line towards Leeds and alight at the stop P5 City Square. Park Plaza Leeds is located at Boar Lane City Square.From Manchester Airport (MAN)
Take the First TransPennine Express towards Middlesbrough and get off at Leeds Station. Walk east along Wellington Street, cross the road and take a left at Park Row. Park Plaza Leeds is located on your left on Boar Lane.
Edinburgh Training and Conference Venue
16 St. Mary's Street
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
By Rail:Waverley Station.
By AirEdinburgh Airport.
By carThere are three multi-storey car parks a few minutes walk from Edinburgh Training and Conference Venue with a 10% discounted rate at the St John's Hill NCP car park.
Disabled AccessDisabled access is available throughout the Edinburgh Training and Conference Venue. For specific queries please call us on 0131 538 8333
Birmingham (Temple Street)
37 Temple Street
City of London
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
To book simply click the tick Location to view details on the location. Alternatively, add this course to your wish listicon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the
Advanced Credit Control - Customer Focused upcoming dates:
Other training options:
Alternatively contact us to discuss your training needs
Call 01509 889632
Email us at firstname.lastname@example.org
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.